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Pet's Best Always Has Our Back
Pet's Best always has our back and makes a stressful pet emergency a little less crazy because we know they are there to help us pay for the care our dog needed. They worked directly with our vet to get the claim handled quickly and the payment in our account, one less thing to worry about!
Insurer: Pets Best
By: Kimberly Smith
Negative 5 stars - DO NOT RECOMMEND
the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.
Insurer: Pets Plus Us
By: Traci
I absolutely hate Figo
I absolutely hate Figo. They are great with routine care, but they will find any and all ways to get out paying out claims for more serious claims. They claim my dog had an pre-existing condition or accident before waiting period - I saw a neurosurgon that confirmed he did not agree with Figo's assessment. I appealed the decision twice with documentation from the neurosurgeon. Yet, Figo still refused to pay. I wish I could switch to another insurance provider, but other plans will now also consider the condition pre-existing. So I am stuck with horrible pet insurance. If you have a young dog with no documented health problems before your policy starts with Figo, then they might be good for you. But otherwise, stay far away.
Insurer: Figo
By: Jay Espe
Easy to use
It only to a few minutes to get all set up.
Insurer: ASPCA
By: Regina Shuster
Do NOT use Trupanion
I’ve been a customer for 6+ years and now can’t get my claims reimbursed in a timely manner. It’s been 10+ days since they were submitted and 5 days since I was notified the claims were being processed. Despite NUMEROUS calls, emails & live chats I am still unable to get reimbursement. Claims for the same treatment have been being continuously and promptly processed for years but they were applied to my deductible. It seems that now that monetary reimbursement is due to me the claims are being needlessly held up. Extremely frustrated and disappointed.
Insurer: Trupanion
By: Rebecca Shaw
It was easy to understand what…
It was easy to understand what information I needed to fill out and help was available if I needed it.
Insurer: ASPCA
By: Laura
A Bit Of A Pain
I haven’t had the need to use it as of yet and I won’t until I meet the $500 deductible. I’d have given 5 stars but if you’re going to continually bug me for reassurance I’m going to mark you down. You want a review? Let’s wait to see how quick you pay when and if I need to file a claim. Okay?
Insurer: ASPCA
By: Gary Ziegler
Insurance registration
I didn’t like that it when I got r email to register my membership and when I tried, it said my email was not registered. I also have not received an insurance card for my pets.
Insurer: ASPCA
By: Nancy Romo