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I haven't had any issues with my…
I haven't had any issues with my coverage and reimbursements have been sent quickly.
Insurer: Figo
By: Terri Hulett
Reliability and great experience.
Reliability and great experience.
Insurer: Embrace
By: Gina B
Excellent Customer Service!
The lovely CS rep I talked with was kind, professional, knowledgeable and patient. She reviewed the benefits of the policy and helped me feel great about the investment I'm making in my pup!
Insurer: Trupanion
By: Jen
Great at finding excuses not to pay anything.
My mom has been paying premiums of approximately $50/month for Trupanion for years. Her dog recently had to have a surgery for a broken tooth for about $1000. She submitted a pre-surgery estimate to Trupanion which was approved for an expected payout of about $400. She's living on Social Security and the expected partial refund was part of her budgeting. However Trupanion is now claiming the surgery was for two separate dental conditions, i.e. Dental Disease and Broken Tooth, each with its own $500 deductible which must be met! Therefore the payout is now $0, not $400 as they estimated! I looked at the invoice again and I struggle to see how anyone can reasonably split the charges up into anything but the surgery for the broken tooth (it was one surgery after all). This seems like they tried very hard to manufacture some kind of loophole to avoid paying anything. I am extremely disappointed and will recommend she find another pet insurance company because Trupanion is definitely not worth the money. (I provided additional info as requested for Trupanion to investigate, but meant to provide this too, so posting here: Preapproval #10946358 ) Update: I called Trupanion and was given the explanation that because two teeth were actually extracted during the surgery for two different reasons (one was broken and one was from decay), that means there were two conditions, each with its own $500 deductible that has to be met before a payout. As a layman I see this as one surgery for $1000 that extracted two teeth, so it should have just one $500 deductible. So I still don't like this justification for the lack of payout. But you can decide for your self if I'm being unreasonable or if this is standard practice.
Insurer: Trupanion
By: glen
Excellent follow thru on all claims submitted
Excellent follow thru o all
Insurer: Embrace
By: Ronnie Vance
Initial frustration but overall a very good experience.
There was an initial frustration with sending my dog’s records to Fetch. They repeatedly denied getting records and sent duplicate requests. Once they confirmed receipt of all records, the claim process became very easy. My dog had TPLO and physical therapy. Fetch reimbursed accordingly and quickly.
Insurer: Fetch
By: Shari Murray
Pets Best is truly the BEST
Pets Best is truly the best. We have had pugs in our lives for well over 30 years. When we got our second pug we also got insurance. We were definitely grateful to have it as it helped tremendously with the bills. That being said, Pets Best offers a much better policy than our previous insurance. We love that we can pick our deductible and % back to meet our budget. Pugs come with so many allergy, ear and other issues that we never want to be without insurance. Pets Best makes it extremely easy to turn in claims and the turn around rate on receiving our % back is rather quick. They are much better than most companies in that there is no limitation to the amount received during the year and many hereditary/congenital conditions are including when signing on your puppy at a very young age. This is one of the best ways to assure they stay healthy. I am constantly recommended them to everyone I know as well as all of my friends on social media. They really are the best. I hope that we have a very long relationship with them. We are about to bring home another puppy soon and will be adding them to our current policy. Also, just a note - their 24 hour chat/call in case you just need to ask a tech - the BEST - sometimes you just aren't sure if you need to go to the ER vet or if it can wait and these people are always there and truly a help. Our ER vets are over an hour and half away so this has been a lifesaver at times with reassurance that we can wait until morning. Thank you so much!!!
Insurer: Pets Best
By: Kristine Grasso
Every dog needs Embrace
Every dog needs Embrace. We could not manage our health maintenance and care without Embrace. This company is extremely patient and very helpful. I strongly recommend Embrace!
Insurer: Embrace
By: Gerald Steinberg
Great Pet Insurance
ManyPets has always paid for covered services quickly. They contact you quickly if more info is required and are always helpful if you have questions. I would love to see them offer more variety on plans, such as various deductibles and percentages to be paid out. I also wish they had a way to add a pet online instead of having to call. They do insure older pets and do not have a limit on what they will pay. I have been very happy with them so far. If you are considering pet insurance, don't hesitate to get ManyPets!
Insurer: ManyPets
By: Bek
So far so good
So far so good. It was easy to submit a claim. I’m just waiting for the money still. Will upgrade to 5 stars when that happens.
Insurer: Pets Best
By: Marie