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Don't bother, they won't cover
Called to initiate coverage after adopting a puppy. CS agent was very rude, telling me that my coverage would not cover any pre existing condition in the puppy. I said I just wanted to start because I was taking her to the vet the next day for a wellness check and wanted to make sure the coverage started (this coverage came "free" with the adoption). She said it would in 24 hours. They actually didn't start it for 48 hours and my puppy ended up having an intestinal parasite, then developing kennel cough, then passing away within a month. They said that because the coverage started "after symptoms" she wouldn't be covered. Such an awful experience for our whole family. This is just another insurance company like US health insurance where their goal is to collect premiums and then deny as much as possible.
Insurer: PetPartners
By: Emily Shaw
Horrible customer care. It takes a month to get reimbursement and they don’t seem to care about your needs.
Horrible - takes over a month for any reimbursement. Their customer service is horrible. They seem to not care at all about their customers. No one seems to want to answer questions or assist either claims.
Insurer: Pets Best
By: Kris Mathews
Rebecca was very helpful at finding the…
Rebecca was very helpful at finding the perfect coverage for me.
Insurer: Prudent Pet
By: Makayla
Fast turn around for payment
Fast turn around for payment! Great customer service!
Insurer: Figo
By: customer
I get a different story every time I…
I get a different story every time I call there, I don't think I have received the same answer once, I have been told to go to the pothole, I have been told to to two different email addesses, I know I submitted at least once because I received a rejection letter, the reason for the rejection was I did not include invoice; I found that email and I absolutely included. I am over this, it is only a $100 invoice that doesn't even cover half my deductible. Is the MO there to just break people down or is your staff just poorly trained. I would like precise concise directions sent my email from someone in the know.....extremely frustrated with you people
Insurer: Nationwide
By: Ed S
this company makes it so easy to submit…
this company makes it so easy to submit claims and they reply to let you know they are working on the claim and when it is finalized they contact you again to let you know. I could not be happier
Insurer: Embrace
By: Donna D
You never know what will happen, insure your pups!
Insure your pups! You never know what will happen and veterinary care is increasingly expensive. My 11-week-old Boston Terrier puppy had a bladder stone pass into her urethra, creating a complete blockage. She almost died. Fortunately, she was able to get the best care and surgical removal of the stone and was back to normal within a few days. Her care cost almost $6000. This all happened just two weeks after activating our Trupanion insurance plan. Trupanion accepted all claims related to her illness without any kind of runaround and made the process very easy. Insurance companies don't always have the best reputation, so it's refreshing when a company keeps its word and lives up to its brand promise. I insured my dog for worst case scenarios without ever expecting that one would come for her so soon. Trupanion made the whole situation way less stressful and the coverage saved my dogs life. She'll be a customer for life. Get your pup covered!
Insurer: Trupanion
By: Jeff Minich
Saved our boy and our bank account
We saved over 7 thousand dollars by paying a small monthly fee to Trupanion and most importantly we were able to save our boy Gus. We would never go without Trupanion again and we recommend it to everyone that loves their fur baby!
Insurer: Trupanion Canada
By: Liz Gaal-Waudby
Paid over $140/month for 15 years
Dog in great shape, blood work great just can't see or hear. Wanted to give her at least her site. Rat Terriers can live to 22 years. Didn't cover meds, cataract surgery (was eligible) but won't confirm they would pay the bill, $2500/eye. Couldn't risk paying out of pocket. don't know if I would use them again.
Very easy to quote
Very easy to quote, bind and issue the policy.
Insurer: Prudent Pet
By: Keith Philipps