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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely professional her customer service was outstanding!
Extremely professional her customer service was outstanding!
Insurer: Trupanion
By: Scot
Excellent costumer service!
Excellent costumer service! Pricing is fair when you factor in the fact that thereâs no limit on your pets healthcare!
Insurer: Trupanion
By: Amy
Because I love you guys
Because I love you guys
Insurer: Trupanion
By: Gerald
Why is it that I’m unable to submit a…
Why is it that I’m unable to submit a claim on the app or online????
Insurer: ASPCA
By: Farrah AJ Saint Preux
Glad I had Embrace pet insurance
Glad I had Embrace pet insurance. Embrace honored the claim and quickly paid for my dog’s operation. The Customer service was always good and helped guide us through this process.
Insurer: Embrace
By: David
Response time to emails are quick and…
Response time to emails are quick and customer service is great!
Insurer: Embrace
By: Margie
Pets Best is great
Pets Best is great. Their communication with you is excellent. They also looked at my claim and within 3weeks got an email with how much they were reimbursing me, which was the correct amt. Had no issues with what they were responsible for. Thank you pets best.
Insurer: Pets Best
By: Deborah
Pets best has enabled me to give mg dogs the best care!
The reimbursement has been fair and excellent. I was able to have my boxers back knees operated on and the insurance paid 90%. The communication is prompt and the website easy to navigate. Yes they have pre existing conditions just read the policy carefully! It’s very reasonable and justified.
Insurer: Pets Best
By: Cybele Woon
I WOULD BE LOST WITHOUT HEALTHY PAWS
I would be LOST with out Healthy Paws. My sweet Great Bernese, George, tore his CCL and required surgery. As you can imagine, it was a very scary time and healthy paws was able to take one HUGE stressor off my plate. The surgery was covered per my policy and I was reimbursed within the week of the surgery taking place. Not only did they come in huge for the surgery, they even reached out after the surgery just to check in on George. Do your self a favor and get Healthy Paws insurance for your pets. You will not regret it :)
Insurer: Healthy Paws
By: Katee
Deceptive Practice to be aware of
Spot was highly recommended to me by several acquaintances. As a result, I signed up online on Dec 25th for Spot for our 10 mos. old cavachon who is still at the trainer's facility and will be delivered to us Jan 2. I received a call from Spot a few days later (on Dec 29th) ostensively inquiring about whether we knew how the insurance worked and how to file claims and if we had any questions. In the course of the conversation, I mentioned that our dog would be delivered on Jan 2nd by the trainer. The representative harped on the point that the dog was not yet in our full possession and insisted we were not covered since the dog was not yet in our possession. I explained that the dog is fully owned and paid for by us and I tried to explain this to her, but it made no difference. She insisted that we had to reset the starting date to Jan 2nd and extend out the waiting period. The dog is healthy and again recently vet checked and offered to provide her a copy of the vet report. I told her all this, but it made no difference. This seemed like a deceptive practice to me as it was not disclosed on the Spot website and the representative from Spot was insistent and not willing to escalate the matter to a higher level. This made me think that Spot might handle claims if I had any in a similar and deceptive matter to avoid payment. Had this issue on physical possession of the dog been clearly disclosed on the Spot website, I would have made the initial starting date later. As a result, I canceled our insurance with Spot and went with another provider. The cancellation was within the 30 day period and therefore I received a full refund.
Insurer: Spot
By: HHS