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HORRIBLE experience
I had claims rejected that were for my dog's external yeast infection because I was told that a POTENTIAL food allergy that was noted in 2019 is a pre-existing condition. This makes zero sense. My dog does not have a food allergy, and even if he did, that would be completely unrelated from an external yeast infection that he picked up from boarding.... When I tried to rebut the outcome with customer service, they literally copied and pasted responses. There was not opportunity to provide additional doctor's notes or "proof" as to why this should be accepted as a claim. A yeast infection is an unexpected illness that is in no way related to a pre-existing condition (that he doesnt even have!). Horrible coverage, horrible customer experience, horrible customer service/support
Insurer: Fetch
By: Michele Nieberding
Tucker and Kim
When my best friend and emotional support companion Tucker recently experienced a possible life-altering and life threatening injury to his neck, I was able to make a decision based on love and his quality of life without the added worry of cost and payments for the $4300 necessary surgery. So thankful that I made the decision to insure my little Buddy thru Spot Pet Insurance. The process was so simple and worry free. My reimbursement was direct deposited in my account before his 2 week follow up for the removal of his stitches. Tucker and I Thank you Spot Pet Insurance!!
Insurer: Spot
By: Kimberley Holmesley
Goldendoodle owners will have their claims denied.
First claim submitted and denied.
Insurer: Spot
By: D.B.
I just submitted my first claim
I just submitted my first claim, and the process was quick and user-friendly.
Insurer: Embrace
By: Jackie Corn
The young lady I talked to was very…
The young lady I talked to was very friendly and knowledgeable. She was kind, gentle. She showed me kindness about my dogs medical problem . Because of her kindness I know my dog I will be able to get him the care he needs.
Insurer: Trupanion
By: Georgia Tucker
Excellent pet insurance!
Excellent pet insurance!! Never had a problem getting reimbursed. I would highly recommend Spot Pet insurance!!!!
Insurer: Spot
By: JOHN
Coconut Roo loves Spot!
I signed up for Spot Pet Insurance when I adopted Roo and so glad I did! Roo has been to the vet for various reasons over the past few years and it has been a great experience with every claim I have submitted. I would highly recommend Spot to other pet owners!
Insurer: Spot
By: Susie Roo’s mom
Great and easy process
Great and easy process! Love it
Insurer: Figo
By: Ana
Website is very easy to navigate and…
Website is very easy to navigate and their response is fast and absolutely amazing.
Insurer: Spot
By: Donna Sousa
Trupanion reliably comes through
I don't normally write reviews. But Trupanion has been so consistent and reliable about covering my cat that it deserves people to hear about it. I insured my cat as a kitten 7 years ago. It turned out that the lovely kitten I had was going to be subject to several chronic health problems. For the first time in my life I'm on a first name basis with my vet because I see her so often. My cat actually has three vets: his ordinary vet and two specialists. I've lost count of all the ultrasounds, xrays, etc that he's had. Trupanion has paid it's share of every single one. The one and only time they quibbled was when we accidentally claimed for the same procedure twice. And the customer service sorting that out was extraordinary. Submitting claims is straightforward. Approved claims deposit straight into my bank account in a matter of days consistently every time. I don't have a single complaint.
Insurer: Trupanion Canada
By: Lynn