223,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I was able to side by side comparisons…for Marcus
I was able to side by side comparisons so that I could make a better-informed decision for my fur baby.
Insurer: MetLife
By: Kenyatta L
Ease of use
Ease of use, took care of everything upfront
Insurer: Trupanion
By: Anup Pillai
When working with customer service
When working with customer service, specifically Justin Worthington he was patient, kind, and answered all my questions in full detail. He explained all the coverages in depth, and really focused on what was best no only for the bread I was taking home but for my pocket as well. A true balance. He went over the claim process, annual coverage in depth, and how best to get routine coverage which was very important.
Insurer: Fetch
By: nicolep.com
Rate increased from $140 to $534 MONTHLY
They raise rate for my senior dog from $140/month to $534/month after denying her coverage for osteoarthritis, citing prexisting condition, and never processing my appeal. Literally never got a formal response to my appeal, which I am pretty sure is illegal. I have my two cats on this insurance and I am kicking myself for going with them because now anything thats happened will be "preexisting" with a new company so we are totally stuck. Absolutely do not go with them.
Insurer: MetLife
By: Gabrielle
Final result was appreciated, but overall lack of communication hurt
I appreciated the outcome of a recent claim, but I was disappointed by the lack of clear communication regarding the necessary documents for the vet to process it. When I initially submitted the claim, it was closed due to missing documents. I was never informed about the specific documents required by the vet to complete the claim. After resubmitting the claim with the provided documents, I had to repeatedly call the customer service to inquire about the remaining requirements. It took over a month and a half to finalize the claim, which could have been avoided if the adjuster had communicated the necessary documents clearly from the beginning.
Insurer: Pets Best
By: Mike Mihalek
My cat Lucy has a neurological…
My cat Lucy has a neurological disorder, she has many appointments and medication changes. Have Metlife makes it possible to continue her care. She is apart of our family and want to support her quality of life.
Insurer: MetLife
By: customer
The claim was very easy and they…
The claim was very easy and they deposited the money sooner than later
Insurer: Fetch
By: Ela
Easy to use but don’t understand why my…
Easy to use but don’t understand why my rate keeps going up when I’m not even near the cap
Insurer: MetLife
By: Carla
Efficient Claim Processing
Fast, reliable, claim processing service and good customer service with fast and secure payment.
Insurer: MetLife
By: Happy Customer
Very easy
Very easy! Uploaded my itemized invoice and they sent zelle 1 day later. So fast n easy
Insurer: MetLife
By: Steve B