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This company totally violates trust.
Update: Fetch reached out to me to say they indeed paid me but this was for a completely different claim. The dental cleaning and the corresponding $100 reimbursement I was owed for subscribing to the wellness plan was indeed denied. They denied it under the wellness plan as well as the regular insurance plan, all because my puppy needed a teeth cleaning. So if teeth are in need of a cleaning, they will not pay the $100 entitles for a cleaning. If your puppy does NOT need a cleaning then they’re happy to pay for something that does not need to be done. Makes total sense. Again, be very careful as they will make you feel safe and secure with this wellness plan but will then refuse to pay when you try and use it. Total scam. This company totally violates the trust you have that they will be there if you ever need them. I get it, an insurance company needs to make money. Fetch was completely dishonest in the way they marketed their product. I signed up for Fetch and the biggest reason I chose this company over all of the others is their wellness plan. I paid almost double the normal premium to include the wellness plan that gives you menu back towards things like vaccinations, heart worm medicine and, more importantly, money towards dental cleaning. My puppy had a dental cleaning scheduled for months. Her checkup before the dental cleaning had the doctor noting stage 1 periodontal disease. This is very common and highlights the need for annual cleanings. But because of the stage 1, fetch denied the claim for dental cleaning. That’s fine. Preexisting condition. Sure. But they also denied the $100 reimbursement from the wellness plan I paid for because of it. Nowhere did it EVER say that the wellness plan that you pay extra for has severe limitations and exclusions just like the regular insurance. So it makes me worry in the future what else this company will deny. You place your trust and your money in this company and they act like they want to care about your pet. But what happens when you need them the most? Will they leave you high and dry? This is all about trust and the question is can you trust this company to honor their commitment to your pet?
Insurer: Fetch
By: Anthony Gomez
Easy to use
The process on submitting claims and usage of benefits is easy, straight forward, and the ETAs are realistic. Even when something is not fully covered the details are fully explained. You just have to submit the claim with the receipt and the Dr's notes.
Insurer: Spot
By: Susana Warren
5 stars so far
I have had Spot for about 6 months now. So far I have filed two claims and both have been reimbursed at the coverage I enrolled for. They have been super helpful when I call with questions and my reimbursement has been deposited within the promised timeframe. Filing a claim is also very simple.
Insurer: Spot
By: Arely Ames
Quick and efficient
Claims are processed so quickly and smoothly!!
Insurer: Spot
By: Kristi Johnson
Satistied Customer
Claims are paid in a timely manner and questions are answered. Hardly any wait time.
Insurer: Spot
By: Maxine Murello
Prompt regarding claims
Prompt regarding claims
Insurer: Spot
By: CAROLYN MALONEY
Great company to work with
Great company to work with. Turn around time on claim processing is fast. The only thing is when starting a claim and you get to the attachments, it will only attach 1 page. You can upload all the pages and records you want but only one page is attached to the claim. What I do now is attach a cover page that states records and invoices were emailed separately. That seems to work.
Insurer: Spot
By: Alejandra Mendoza
Spot insurance always does what they…
Spot insurance always does what they say they are going to do. If you need pet insurance then Spot is the coverage provider you need for you pets
Insurer: Spot
By: William Bean
Pet insurance was the best decision I have ever made!
Spot Pet Insurance has been great. It is extremely easy to submit claims and they are processed quickly. I never want to be in a position where my dog’s care is determined by finances, so this was a logical choice.
Insurer: Spot
By: Jamelle McCullough
Best experienced i ever had..
Best experienced i ever had..My dog got hit by a car last sept,i just upload the final invoice and medical records and i got my claims for a couple of days.Very easy..The apps works great and fast.Im so grateful for fetch but i hope they wont increase my monthly payment..
Insurer: Fetch Canada
By: Sally