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Online filing went well
Online filing went well; decision to pay made within 24 hours, deposit in bank within two days. The amount paid matched the contract specifics.
Insurer: Embrace
By: Nelson Martin
Great instructional person on phone
Great instructional person on phone
Insurer: Trupanion
By: Christine Chesanek
They find every reason not to pay!!!
They find every reason not to pay from your dogs name, not being on the bill to the items not being itemized to the bill not being a paid in full with a zero balance then they call your vet and bug the crap out of them because the bill might’ve been hand written with the Vets name address and everything imprinted on the bill it’s absolutely absurd if you provide a bill and it shows the information and the totals are there then why wouldn’t you pay the bill? Your vet is not going to allow you to leave without paying your bill ridiculous.
Insurer: Pets Best
By: Melissa Ann Stevens
Prompt Claim Service
Prompt Claim Service, covered what the policy said it would. Read the fine print folks, I did. I read what was and wasn't covered, and did a lot of shopping in the two weeks after I acquired my new Yorkie puppy. I narrowed it down to two carriers and signed up with both, continued to read and research, and then at the end of the 30 day evaluation period, chose one and cancelled the other. I read the reviews on each, listed to others complaints and made sure not to make the same mistakes they did. I took my new puppy to the vet within two weeks of signing up, got them to fill out the orthopedic review form, and then at the end of the 14 day waiting period for accident/illness had my vet sent over my pets complete medical records to Embrace and requested they review her history for any pre-existing conditions and advise me of their findings, exclusions if any. After that, I signed up for direct deposit reimbursement, any claims I needed to file have been acknowledged within 7 days and reimbursed super promptly within the next 5-7 days, no muss no fuss. My vet sends me a receipt before I leave their office, I pay them and I get home, log in provide the receipt from the vet showing what they did with line item detail for cost/treatment and in 13 days or less I receive an email advising me my claim is settled and to log in and see the result. After 60 days and multiple claims for wellness/illness/injury, all has gone smoothly and I am glad I bought the Embrace Accident/Illness/Wellness coverage for my new puppy. So short answer, read the fine print, know what is covered and what is required to be reimbursed, follow the directions and choose Embrace. I am happy and would choose Embrace again.
Insurer: Embrace
By: Meredith in TX
You can call the 800 number anytime.
I called the 800 number the first time to change my CC number. I was told that a link was sent to my phone sp that I I could continue on my phone. M problem I don’t carry data on my phone. Called the 800 back, requested an agent. A very knowledgeable, friendly and helpful woman(Samantha) did everything for me . She also addressed a few other questions I had. I just love Fetch Insurance.
Insurer: Fetch Canada
By: Barb
Great Service/Communication
Embrace works very quick and the representatives that worked with me were very knowledgeable. Their customer service was easy to contact and quick to respond.
Insurer: Embrace
By: AJ
Easy and convenient for to file a claim
Easy and convenient for to file a claim and pretty fast turn around with reimbursement and detailed sheet about what was covered and why
Insurer: Figo
By: Kaylin
Sign-up was incredibly easy.
Sign-up was incredibly easy.
Insurer: Trupanion
By: Paul Diamantopoulos
They were informative and helpful!
They were informative and helpful!
Insurer: Trupanion
By: customer
Great customer service
Person on phone was very helpful and knowledgeable. Helped me find geeat coverage for Lancelot.
Insurer: Trupanion
By: customer