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Unsatisfied customer.
Called for physical address could not reach anyone. U should still have the option to choose payment and not only be able to do electronic transfer. Your 24/7 hotline did not pick up when called so what’s the use of that option. I had several issues of not being a satisfied customer at this point, may change my mind if payment option changes.
Insurer: ASPCA
By: Rosemary Macaalay
Excellent Coverage
Glad to hear Trupanion would work with me to get coverage for my Brinkley. Ease of registration. Coverage for the life of my pet and direct pay to my veterans.
Insurer: Trupanion
By: Sheri & Brinkley
They took 4 MONTHS to payout my basic…
They took 4 MONTHS to payout my basic claim. For which I have paid over $200 in interest fees on my credit card. Don't use them!!!!
Insurer: Trupanion Canada
By: Seeking Truth
ASPCA insurance is a great value
ASPCA insurance is a great value. They process claims quickly. I looked at other insurances but non match up to what ASPCA covers.
Insurer: ASPCA
By: Kelly Ouellette
This was my first claim and I started…
This was my first claim and I started by contacting customer service to be sure I was submitting properly. The team was extremely helpful and everything moved along quickly. It was even more helpful when a prior document for my puppy was missing and as handled directly between embrace and my vet. The claim was completed quickly and updates were sent through the process. Emergency surgery for my 10 month old puppy was stressful enough and the embrace team absolutely made everything easier.
Insurer: Embrace
By: Brian S
when you deny a claim kindly give an…
when you deny a claim kindly give an explanation
Insurer: Spot
By: linda O
easy claims
ease of submitting claims online and on the app.
Insurer: Pets Best
By: gerry
Quick turn around time in processing…
Quick turn around time in processing claims. For the most part I am happy, but I do think you need to reconsider the cost you reimburse for vaccines and flea and tick medicine. $25 for tick medicine doesn't even pay for one dose. Without these required vaccines we could potentially have very sick pets. You need to be proactive and not reactive.
Insurer: Spot
By: Betty Benson