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Your pet will die before you get the reimbursement you need to help it
First off, ASPCA surprisingly does not care about you or your pet. If claim processing times take a month...HIRE MORE PROCESSORS. Secondly, This insurance is only for the upper middle class to wealthy, the people that can afford to wait 1-2 months for the reimbursement money to come through and still have enough to pay for 4-figure vet bills. If you are an avg income, you will be going into serious debt with Care Cash, your credit score will tank from not being able to repay your credit cards in a timely manner or you may be faced with having to euthanize your pet because the bills cannot be paid by that money you were waiting to be reimbursed for. I have been a customer for 3 years. I have paid all of my monthly payments on time. I have called 2x and the customer service rep said, "oh we will put a special note on your claim so the processes know to look at yours next." a single income household still waiting for my submitted documents to even be reviewed. My golden has a tumor found in his chest cavity. I wanted to save him so I drove him to the local university to be operated on. The oncology and surgery bill ran me $8,000 and the on-going chemo treatments are about $555. I have used my saving, started a GoFundMe, and have been selling possessions to help cover all the bills. What i cannot cover is going on credit cards. I have been waiting for even one of my submitted documents to leave the "queued" phase for 30 days. My dog still needs 4 more chemo treatments and all the blood panels from the local vet. The $4,000 I am waiting to be reimbursed could save my dogs life as I am at all my credit limits. Please, save yourself the tears and anguish of sitting on the claims page of ASPCA refreshing and refreshing, thinking that you are a priority and find another Pet Insurance.
Insurer: ASPCA
By: Jeffrey Brodzinski
Claims take longer than advertised and…
Claims take longer than advertised and nothing was covered. I’m afraid I’m paying for nothing. Will cancel this insurance if extractions needed won’t be reimbursed.
Insurer: Spot
By: Jose Antonio Moreno
I'd never want to be without it!!
My lab, Mandy, was diagnosed with mast cell tumor cancer at the age of 1 1/2. I don't even like to think about the outcome if I hadn't purchased this insurance when I first got her. Most years since, we've maxed out on the policy. Without it, I doubt we could have afforded to help her through this disease. Filing a claim is so easy-just a pdf of the bill uploaded, and by the time my charge bill is due, the funds are in the bank. The staff has also been so helpful when I've had questions.
Love Spot
Love Spot! Easy to submit claims, and very timely. Love!
Insurer: Spot
By: KH
Kelsey Middleton
For Kelsey, Despite my long overdue request, she didn't forget to solve my problem. She was very kind.
Insurer: Fetch
By: Kyung-Seok
Insurance for my two female-cats
I TOOK the survey and said that you were phenomenal! And I said that fetch website didn't work for me and that you needed to go above and beyond to help me get my girl-cats insured. I also left a voicemail on that survey. Thank you so much for your help. PLEASE pass this along to your supervisor. The website hated me but the girl who signed me up did a phenomenal job. (The normal website didn't even like her when she tried to put my info in.) She also had to have LOTS of patience with me because I had never had pet-insurance before and had LOTS of questions. Fetchpet should be able to tell who she is. But I am afraid to name her here.
Insurer: Fetch
By: zz
It was very easy to apply
It was very easy to apply. Very easy to fill out and understand options.
Insurer: Trupanion
By: Roze B.
Pet's Best is truly the Best!!!
On September 24, we brought 1 of our dogs into an emergency Vet, after 3 days of not eating. While there, he vomited and had diarrhea..He spent 2 nights in their care, before we got the call telling us he needed to be transferred to a critical care Vet Hospital. We told them do what you have to do. We didn't want to lose our little guy. After spending 3 nights in the hospital, most of it touch and go, we got the phone call we were praying for! The Vet called and said "I have a brand new dog here!" I had told my husband, he needs a miracle, and we got one! We love our dogs and would do anything for them, however we are not wealthy people. Within a week and a half after submitting our little guy's bills and receipts, Pet's Best sent reimbursement per our deductible and payback percentage, minus very few medications that aren't covered. ABSOLUTELY WONDERFUL COMPANY! Three years ago, after losing one of our long time pets after a heart valve problem, I decided to protect our furry family members, and give us some peace of mind. After alot of research, I decided Pet's Best was the one to go with. One main reason was they don't abandon them when they reach a certain age, like some companies do. Next I liked that you could choose your deductible and payback percentage, which gives you some control over your premiums. Their Customer Service is absolutely AMAZING!!!!
Insurer: Pets Best
By: Lori McNeese
Not happy with the process
Not happy with the process. It took over 2 weeks for Fetch to tell us they needed more documentation. This documentation had already been sent when we joined and we resent the information again. We received another automated message via email saying the claim review would take another 2 weeks. We still don’t know if it will or will not be approved. It’s not a very transparent process and support is just chatbots.
Insurer: Fetch Canada
By: Bart van Kooten
Megan was helpful in choosing a plan…
Megan was helpful in choosing a plan with a deductible that was really reasonable . I feel great knowing that I can take off my two new kittens.
Insurer: Trupanion
By: Cathy Jensen