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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pleasure to speak with. I put off calling, needed to clarify what was covered with puppy's policy. I spoke to Alicia who was knowledgeable, and willing to explain what I didn't understand. Thanks!
Understanding and kindness.
Insurer: AKC
By: Dutsey
Fetch refuses to pay medical claim
My cat Charlie had tooth resorption. Our vet recommended a board certified dental specialist. Fetch rejected our claim for this specialist claiming that Charlie had periodontal disease before we took out the policy. They claim he had periodontal disease because Charlie's 1st vet check up at age 1 shortly after adopting him notes "mild calc" under tooth examination notes. Our vet says Charlie did not have periodontal disease at that time. We were not told Charlie had dental problems until 2 years later. I believe the reason Fetch denied the claim is because we have another cat named Max who also had tooth resorption. Fetch paid for Max's specialist visit and treatment a year ago even though Max's vet records ALWAYS noted dental issues and Max had several teeth removed 2 years before Max's Tooth Resorption diagnosis. It does not make senese that they paid for Max's treatment but refuse to pay for Charlie's. This seems to indicate that once you get a claim paid by Fetch you are flagged and they don't want to pay anything more. Charlie's claim (Our 1st claim for Charlie in 2 years of having the policy) should have been paid. I spoke to a very cold and unpleasant Fetch supervisor named Don about the claim denial. He did not listen to anything I said and kept repeating that the claim was denied because Charlie had periodontal disease before coverage. All Fetch cares about is profits and how they can get out of paying a claim.
Insurer: Fetch
By: Deborah
It was really easy to sign up
It was really easy to sign up. This insurance was affordable and I love what it covers.
Insurer: ManyPets
By: Traci
Trupanion is a dog parents' best friend
I have had Trupanion since my Loki was a puppy, and every time something happens with my boy, I feel a relief that I have Trupanion. Vets are expensive, and not having to decide on my boy's care because of cost is great. The whole process with Trupanion is pretty great. Quick claims, decisions, and turn around. I also really like the direct billing. Thanks, Trupanion team. I constantly refer anyone who asks to your company because it just makes sense.
Insurer: Trupanion Canada
By: Rosa
I love Spot!
I love spot! They’re one of the few companies that up front and honest about coverage. I know exactly what I’m getting and have huge piece of mind when my pets get sick. You can see how much they love pets by how they run their business. I refer all my friends to them.
Insurer: Spot
By: Carissa Caitlynn Gonzalez
So happy with Figo thus far
So happy with Figo thus far. They have reviewed my claims in a timely manner and issued my money in a timely manner.
Insurer: Figo
By: Ashley
I wish human health-care insurers were like this
I've been very impressed by the ease, simplicity and efficiency of claim processing with Embrace. They want to be helpful and supportive, and it is deeply appreciated. I wish human health care insurers could be so customer-oriented. I am HAPPY to interact with Embrace. Would I ever say that about one of my human health-carer insurers?
Insurer: Embrace
By: Mark Robbins
Insurance for your Fur Babies
The service is great but I wish it would cover consultations and minor procedures such as expression of anal glands
Insurer: Trupanion Canada
By: Julie
The customer service is fantastic.
The customer service was quite efficient. Your web site was not helpful.
Insurer: Trupanion Canada
By: Elaine