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Everyone was so helpful and courteous
Everyone was so helpful and courteous. I had to cancel initially because my husband’s company uses MetLife. Once we did the pros and cons; I instantly called back to keep my enrollment. The fact that our vet uses Trupanion is a plus. I sincerely hope your company continues to be a diligent, professional and dedicated to customers going forward. The help of the representatives and agents was much appreciated. I was however disappointed that I had to pay the enrollment fee twice. Especially when it was less than 24 hours that I cancelled and then enrolled again.
Insurer: Trupanion
By: Mrs Carolene Smith
Pets best? More like pets waste of time!
I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.
Insurer: Pets Best
By: Marisol
Latest 1 comments
Parallels my experience
The lady I spoke with was very…
The lady I spoke with was very informative. She answered all my question and helped me make the best decision for my Pug
Insurer: Trupanion
By: Harriett Weekley
Amazing services
Amazing services! when i call they answer right away! and they do claims very fast.
Insurer: Embrace
By: Sophia Torres-Quinones
Josh was very informative and answered…
Josh was very informative and answered all of our question's and then some! We look forward to an on going relationship wit Fetch! Thanks Josh!
Insurer: Fetch
By: Eric Bratthauer
Don’t be in the vet office yet
Don’t be in the vet office yet
Insurer: ASPCA
By: Carmen Lugo
Did a good job explaining everything
Did a good job explaining everything, and the product is very straightforward. My only complaint is that the price seems high,at least to me. I suppose high to one person is low to another.
Insurer: Trupanion
By: Alex
Customer Service was Great.
Customer Service was Great.
Insurer: Prudent Pet
By: VIC
Best pet insurance ever customer…
When you call for an issue customer service is very friendly. This was the best decision I made when I took my Coco to the vet. It was very easy to file my claim receive my refund back in no time definitely a good insurance for pet owners I would recommend anyone to get it
Insurer: Spot
By: Teresa Parham
Great fast food experience with getting…
Great fast food experience with getting insurance. The policy sounds good and will be nice to cover any unexpected problems. Good price also
Insurer: Trupanion
By: Joe