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I want to update my previous review…
I want to update my previous review with new info and after reading some of the comments. The agent who took my original info and opened my account was wonderful. However, once I realized they would look for any info to decline a claim and would not allow my vet nor I to get the incorrect info corrected I decided to drop it and look elsewhere. They even would deny coverage because I ONCE thought my dog swallowed something (He didn't). I called 3 times to make sure they would deny coverage because of an incident that DID NOT occur! Oh my goodness! I have never met a ruder customer service rep than Matt. He accused me of wanting to perpetrate insurance fraud and lectured me on the legal penalties. When I asked how I could be guilty of insurance fraud when I was trying to DROP their insurance he just went on lecturing me about the criminality of insurance fraud. I first asked nicely several times for him to stop talking but he wouldn't let me get a word in edgewise ( I should have just hung up on him and called back to get someone else.) I had my vet review all the paperwork and his opinion was I'd be better off saving the premiums or going with another company. When I told Matt I was offended at his insinuation he kept saying "What did I say?" Then he had the effrontery to say "So how are you going to pay for your pet's vet bills?" First of all that is none of his business and secondly, I have had numerous pets, most with expensive end of life bills and I managed to pay them. Sure Trupanion is very nice when they are taking your money, but try to make a claim or get something fixed in the record and it is like the furies of H - LL were leashed upon you. Good luck to those who choose to ignore the bad experiences of others. My vet was astonished at all the things they claimed were wrong with my puppy. He said "I never said that, nor did I send them any paperwork to indicate those conditions. Your dog is one of the healthiest I have ever seen." Trupanion looks good on paper but I will never recommend them to anyone. I wish I had recorded the conversation where Matt accused me of insurance fraud. Trupanion would do well to get rid of him.
Insurer: Trupanion
By: customer
Literal life savers with a true love for pets
I shopped around and decided True Panion best fit my needs financially and services offered. I bought True Panion insurance with intention of any medical complications with a new puppy.two years into my pet sheepadoodles life He had a major medical condition which is still ongoing a year out and True Panion has been amazing, if I did not have True Panion, my dog Dexter would not be alive today. They are truly ,truly a lifesaver. I recommend them to anyone and everyone I talk to that has a pet. A veterinary specialist in Bozeman Montana decided to accept True Panion insurance at their practice because they saw how True Panion treated me with my pet and the ease of filing claims. True Panion to me and my dog Dex are a real blessing. Anytime I call day or night I always get a live USA person to talk to. Even during emergency’s they talked me through everything I needed to do over the phone while I was at the veterinarians pet hospital. I wish it was possible to give everyone at True Panion a hug and tell them thank you.( wish I could give them more stars)
Insurer: Trupanion
By: Deon Carlson
The simplicity of submitting a claim…
The simplicity of submitting a claim and reasonable price per month along with the multiple dog discount.
Insurer: ASPCA
By: Mary Foxgrover
Easy registration process
Registering the insurance plan for our pet was easy. The premium is affordable for my retirement budget.
Insurer: ASPCA
By: Edna
Great customer service!
Great customer service!
Insurer: Trupanion
By: Sherry B
Pets Best is amazing!
Pets Best is amazing! Claims process was super easy and the EOB is super easy to understand.
Insurer: Pets Best
By: Anita Self
Trupanion helped save my dogs life!
I only had pet insurance for under a year (paying about $50 a month) when my sweet pup suddenly got extremely Ill and had to be hospitalized for 2 weeks. There is no way I would have been able to afford all of this life-saving medical care if I didn't have pet insurance. The first hospital she was at did direct billing to Trupanion and they were very quick to respond! She unfortunately had to be brought to a higher level specialty hospital with ICU and they didn't do direct billing there, but submitting my claims online was easy. The amazing doctors and team that cared for my dog saved her life, but without Trupanion she wouldn't have had a chance! I work at a veterinary hospital and always urge clients to get pet insurance! Unless you have $15,000+ to flush down the toilet in the case of an unforeseen emergency, you need to have pet insurance. I never thought this would happen to me - my dog is under 2 years old and was perfectly healthy. Be prepared for the unexpected if you love your fur baby like I do! Trupanion has been reliable and though they may be on the higher end cost-wise, I didn't want to take any risks with a less trustworthy company. As a veterinary worker I see it almost every day where loving owners can't afford necessary life-saving medical treatment and it's heartbreaking. It should become the norm for everybody to get pet insurance when they get a new pet to avoid these horrible scenarios!
Insurer: Trupanion Canada
By: Julia Goede
Highly Recommend
Easy claim process and reasonable decisions. Made saving our wonderful pup possible.
Insurer: Embrace
By: Adam Blaes