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It took 7 weeks to pay on an ear…
It took 7 weeks to pay on an ear infection.
Insurer: Pets Best
By: Pamela Stern
The worse pet insurance ever
The worse pet insurance ever. I signed up for insurance for my cat when she was 15 because she was healthy and I just adopted another cat from APL who suggested I try fetch pet insurance. I thought if APL is recommending it maybe it’s good. Huge mistake. I should have researched it first. They claim they take care of claims within 2 weeks. Big lie. They take easily 3-4 weeks then always claim they need more info. You send the info again and it takes another 2-3 weeks. Then I was denied for a claim. My cat went to a specialist that was recommended by oncology . She had a colonoscopy with biopsy that showed small cell lymphoma of intestines. I was denied the claim bc fetch claimed my cat had prior weight loss which was incorrect. All of her exams that clearly had the weight stated was over 10 pounds until Oct 30, 2023 when it showed over 8 pounds. This was a NEW weight loss not discovered until well after signing on with fetch. I cancelled the insurance. It’s just to stressful dealing with them as they do anything to stall the claim and not refund you but they sure are quick to take your money when it’s due every 3 months. I don’t even think the insurance is worth it. Since my cat was older ( 15 years ) when I got this her premium was 500 every 3 months . Then it only paid 80 percent after 400 deductible and maximum 5,000 a year. When you think about it it doesn’t really cover that much. I would be paying 2 grand a year to cover her anyways and the headache of them delaying the claims and delaying and acting like they don’t have everyhing when they do then not paying attention to the actual dr notes ( if they looked at my cats actual weight for every appointment) they would have clearly seen her weight loss was not discovered until well after the insurance kicked in. I dropped them. I know to NOT use them for any future pets. Good luck with those of you who use this mess of a company
Insurer: Fetch
By: Lynn Sanders
Ky was absolutely amazing in helping me…
Ky was absolutely amazing in helping me better understand my policy and answering all of my questions! Very satisfied with my Fetch plan!
Insurer: Fetch
By: Anthony Cutting
Were quick to review and respond to my…
Were quick to review and respond to my claim!
Insurer: ASPCA
By: Erin McConnell
I’d give your screeners a 5 Star ⭐️ rating
I’d give Staff a 5 Star ⭐️ rating. However, what I find most frustrating is going back & forth between the Veterinarian & Pets Best Staff by phone, text & email messages trying to collect required documents for reimbursement. Wish Pets Best were as good at this as the are at collecting our monthly auto-payments. What a waste of time, resources & much frustration & stress on all parties. What’s ironic Pets Best ends up contacting the Vet.for additional information regardless. I was in Legal Management with the State of California for over 25 years & had to be thoroughly organized & efficient to ensure all deadlines were met! I recommendation to your management team is to cut out all the waste & time for all parties & contact the Vet. Office directly. I don’t think the main problem is having to wait for the reimbursement but instead ALL THE STRESS THAT THE CUSTOMERS ENDURE THE PROCESS! I would be more than glad to answer any other questions that might be helpful.
Insurer: Pets Best
By: paulette burpo
Embrace has made every process easy to…
Embrace has made every process easy to make sure that the medical need were met. I'm so happy have Embrace
Insurer: Embrace
By: David Reyes
Local rep had all the info we needed
Our local insurance company rep was very informative on the policy for our new puppy. The information was very much needed of the well being of our new pet.
Insurer: Trupanion
By: Tim and Juanita Tarr,
It takes weeks after enrollment
My concern is it takes a few weeks before I can take my pet to the vet for a check up. When I already started paying the monthly fee.
Insurer: ASPCA
By: Florence Rivera
I trust Embrace Pet Insurance
I have used Embrace for two dogs now and will use them for future pets. They are very responsive and timely with all of my claims.
Insurer: Embrace
By: Deborah Cobb
Do not get caught out, like us.
They have a very obvious policy, that after 2 years is clear but is very duplicitous. I signed up at the end of 2021 for $60 per month. At the end of 2022, they upped that to $72.56. This is an over 20% increase. Lo and behold, at the end of 2023, they upped it again to $93.08. That is a further 28%+ increase. Therefore, in 2 years total, they have already increased the monthly costs by over 55%!! That is an additional $400 per year! That is completely untenable, and I am 100% moving elsewhere. I just wanted to warn others as this is their model, quote low and then massively raise the costs each year hoping the owner won't cotton on or will be too busy to move. Avoid.
Insurer: Trupanion
By: Dean