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Pet parents across the U.S. and Canada have left over 224,996 verified reviewsāreal stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Let me tell ya
Let me tell ya, every time i call in with questions, i always get THE best customer service! I just got off the phone with Tracy who assisted with my policy and she was TERRIFIC!!! We had such a great time chuckling up a few laughs because my policy was just a mess but she went above and beyond to help me resolve all of my issues! I really hope that if I need to call back for any reason in the future, I hope I get her again lol thank you for all that you do! Thank you Tracy, you rock!!!! šš
Insurer: Fetch
By: Lisa Huynh
Worst experience ever
Worst experience ever. My dog had an accident in 2013 which was a minor bull of 158$ which never got reimbursed. He now had an accident which lead to brain damage either stroke or tumor which as I didnāt want to put him under anesthesia for MRI couldnāt be ruled out and he deteriorated in health within a week so I had to put him to sleep and the insurance says pre existent condition(āillnessā they called it. As if I would go for an āillnessā to the ED!)! A dog that ran and walked daily 1-2 hours and jumped 2-3 feet high without any elevated blood levels or any medications! He had head trauma from his accident when he fell and they say āillnessā or āpreexistingā condition! I paid 12 years, never anything after the accident january 2013 and now at his last accident for which I took him to the hospital trying to save his life which cost him his life within a week they say āillnessā and it IS NOT covered under their āaccidentā insurance!!! Worst insurance ever. Absolutely horrible and nobody on the phone to help. I wish I did never sign up for this crap and had saved the money I would still have extra money over from what I paid them and still have covered all the expenses I had now. This insurance is a fraud.
Insurer: ASPCA
By: Barbara Duerrer
Healthy Paws has been a great insuranceā¦
Healthy Paws has been a great insurance company to work with for the needs of my beloved dog. She has had to have a few procedures done and Healthy Paws not only covered the expenses but reimbursed us promptly. Their customer service is also top notch. I highly recommend Healthy Paws to anyone looking for pet insurance for their pets.
Insurer: Healthy Paws
By: Allison Molenaar
Easy uploading of documents
Easy uploading of documents
Insurer: Embrace
By: Bernie Martinez
Cancelled My Policy
I recently moved and had to get a new phone number. Shortly after I moved my credit card was compromised so I had to update my payment information but because I couldn't access my online account myself I had to wait until the following Monday. I called and was told the system was down so the payment information and new phone number couldn't be updated. I was told to call back in a few days, by which time my payment was late. I was told that this wouldn't be an issue, everything was updated and I thought it was fine. Then I got a registered letter. I was accidentally late with a second payment (my error this time) and got a registered letter and my policy was cancelled. I called to explain this and was told there was nothing to be done and I'd have to get a policy from another insurer. I called again and was told this issue would be escalated but I've heard nothing. Bad service, folks (I happen to work for Economical).
Insurer: Sonnet
By: Janice
Customer service is excellent and whatā¦
Customer service is excellent and what you offer in insurance and cost is great
Insurer: Pumpkin
By: customer
First Timer-Incredibly Positive Experience
We are new to the pet insurance industry. Prudent was out of this world helpful. They answered all of my questions in a very positive and informed manner. They provided extremely useful advice on which policy would best fit our needs without the hard push to sell something. Thereās a reason they are so highly rated and I experienced all of it. I feel like I was listened to, heard and walked away feeling like I made the right decision with my needs and wants met. Check them out. You wonāt be disappointed.
Insurer: Prudent Pet
By: Michelle Robles
The reimbursements are not as quick asā¦
The reimbursements are not as quick as they claim. I submitted claim on April 6 and my status is still queued.
Insurer: ASPCA
By: Bridget Burdette
I have been using them for years
I have been using them for years. No problems and my dog's conditions were always covered.
Insurer: Pets Best
By: Kristen
Very easy to follow instructions.
Very easy to follow instructions.
Insurer: Embrace
By: TRACY J Timura