209,226+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,226 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion and my "Mo". I purchased Trupanion 8 years ago when…
I purchased Trupanion 8 years ago when I first adopted Mo. I am so glad I did since he was diagnosed with cancer a few days ago. The urgent care hospital not only took care of my dog, but they also contacted Trupanion and handled payment of my bill! I am so thankful to have Trupanion.
Insurer: Trupanion
By: Ruth Bodnar
Efficient and Friendly
Trupanion agents are friendly and respond to claims efficiently.
Insurer: Trupanion
By: Mary Kristin Michael
Great service and value …
Your customer service representative was knowledgeable caring and easy to communicate with.
Insurer: Trupanion
By: Mike
Easy claim filing process and quick…
Easy claim filing process and quick processing of claim!!
Insurer: Fetch
By: Sharon
Claims submitted are handled quickly
Claims submitted are handled quickly. Had an issue with a missed bill once and when repported it was handled immediately. One issue I have is the rate has gone up into the second year. Waiting to see what happens next renewal time
Insurer: MetLife
By: customer
Great coverage and really easy to work…
Great coverage and really easy to work with. Awesome customer experience!
Insurer: Trupanion
By: Jennifer
Great Pet Insurance
Honestly, when going to deal with an insurance company, you expect to have a crap time. But I'd be lying if I said I wasn't surprised and pleased each time I've had to call them. They've definitely been the most helpful customer service team I've had to deal with, and always help me get exactly what I need when setting up my policies. They also give me all of the options up front and adjust if I decide to change my mind mid-setup. Honestly, have been super pleased with them and will keep using them to keep our fur babies extra cared for.
Insurer: MetLife
By: Nick Arbeiter
Claim Closed Without Explanation – Reopened Claim but Told It’s “Just Closed, Not Denied”
FPI30000114468 My claim was closed without a clear explanation. When I reopened it, FIGO said it cannot be appealed or processed because it is “just closed, not denied.” They then asked my veterinarian to contact them to explain a credit shown on the receipt, even though the receipt already includes full vet information and FIGO has my vet on file. This is unacceptable. I pay insurance premiums. It is FIGO’s adjuster’s responsibility to verify invoices directly with the vet, not to close claims and push the work onto the customer or the veterinary clinic. Closing a claim without verification, refusing to reopen it, and then telling the customer to ask the vet to call you is irresponsible and lazy claim handling. If you actually need reimbursement when your pet is sick, be very careful with FIGO.
Insurer: Figo
By: Ada Ng
It is easy to file a claim on line and…
It is easy to file a claim on line and the pay out is speedy
Insurer: MetLife
By: H Patricia Morrison
Excellent care from VEG for emergency…
Excellent care from VEG for emergency surgery and quick rapid response from FETCH. thank you
Insurer: Fetch
By: Susan Johnson