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repeately gave out false information to get account
I called this company several time both prior to signing up and after to confirm coverage, as one of my dogs has a hereditary deformed leg. I was told multiple times that hereditary conditions are covered and that even if it is considered a pre existing condition (when the issue presented, he was examined, no treat given at time, just told that at some point it would likely cause him issues), the issue would be covered as long as the animal had not been seen within 6 months after the start of a policy. I signed up with this company 9 months ago. Now my dog is showing signs of discomfort due to his deformed leg. I called again, explaining everything, and was assured he was covered. I had him seen by his regular vet who referred me to a specialist. The specialist needed a CT Scan to determine the best course of treatment. I submitted my claims, calling each time (3 Claims in all) to confirm that the condition would be covered as it was hereditary and it has been 4 yrs since he was seen for this specific issue. All claims were declined. THIS IS A TERRIBLE COMPANY. They mislead me in every way possible and are obviously only interested in getting as much money as possible from people as they can before they wise up.
Insurer: Spot
By: Shawn Barlow
Adding an additional pet
The ease of adding an additional pet was easy
Insurer: Trupanion
By: Lawrence
Do Not purchase this insurance.
I have (had) coverage for two dogs. I paid the monthly premiums gladly knowing I had coverage for my dogs in case of an accident. Well an accident happened to my puppy. I called Pets Plus Us ahead of time to ask if it would be covered. I get a big vet bill and the claim gets denied. Not acceptable, Everytime I call the business I end up speaking to the same person who sounds like a robot and says the exact same things. DO not buy this crap insurance. I thought if it was endorsed by Costco it should be good. It's not. I hope Costco pulls their backing of this company. I cancelled both policies but I am out a couple years of premiums and now this vet bill. Very mad. Hopefully I can prevent others from having to learn the hard way.
Insurer: Pets Plus Us
By: Scott
Great Experience
The websites was having issues so I called. The representative was very helpful and went over everything so I could select the deductible and coverage best suited for our new adopted dog Bert.
Insurer: Trupanion
By: Elizabeth Hewitt
Greatest Customer Service and…
Greatest Customer Service and Satisfaction ever. Total professional treatment of my fur baby and me. Will highly recommend you to all my friends and family 😀❤️🙏
Insurer: Pets Best
By: DONNA BERLINER-PINER
I have nothing but great things to say…
I have nothing but great things to say about Prudent Pet so far. I called and spoke with Rebecca, and she was amazing! She was so insightful, explaining everything in detail about coverage and costs, and she was patient in answering all my questions.
Insurer: Prudent Pet
By: Mark L
I have had this insurance for my dog for 10 years
I have had this insurance for my dogfor probably 10 years. The price started out ok and had risen to 206.00 per month. It was my fault for not checking but my friends were paying a quarter of this price. It does not include any meds, shots or teeth cleaning. I called and had it lowered but it is still high. At this point, my dog is already at it's breeds max age and afraid to switch. Think next time i am going with Nationwide. They did pay out on a surgery many years ago, but have well made up for it and I could do a few more surgeries and never cover the insurance I have paid. You would think they would cover teeth cleaning once every 4 or 5 years. Nope and if your dog gets a dental disease too bad.
Insurer: Embrace
By: don
I have never had pet insurance before
I have never had pet insurance before. My experience with my claim was effortless, handled well by on line text/chat and payment came quickly.
Insurer: Figo
By: Marcia
It’s great insurance when or if a…
It’s great insurance when or if a service is covered for your pet. Be ready for a fight for payment.
Insurer: Figo
By: S D
Fair reimbursement terms and premiums
Fair reimbursement terms, competitive premiums, and thorough coverage provided. If I have another pet, I will use Pets Best again. Having this insurance has given me the peace of mind that I am able to do the best thing for the health of my cat.
Insurer: Pets Best
By: Lauren Rogus