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The worst support I have ever…
The worst support I have ever experienced. The length it took to process a claim is unbelievable. No one seemed informed enough to tell me when reimbursement would be processed. I am not happy and have canceled the policy.
Insurer: Figo
By: R H
Very expensive BUT! Happy I have it
I was a bit skeptical because my poor doggie had so many issues this year and every year my renewal sky rockets and I was convinced her surgury wouldn’t be covered, but to my surprise they were and promptly.
Insurer: Embrace
By: Meg
False Information Given
UPDATE (2/21/24): Spot Pet Insurance attempted to remove this review from Trustpilot since it was not 5 stars. I had to verify my account information three times in order for the review to stay (once should have been sufficient). It should be known that the reason this company has high reviews is that they remove low rating reviews!!!!! I called this company several time both prior to signing up and after to confirm coverage for my cat. I will also say that every single person I spoke with on the phone was extremely rude. They then denied my claim without any explanation. One of the symptoms my cat was seen for was preexisting but the other was treated before enrollment (which I confirmed would be covered and the customer service people lied to me). They need to provide an option to re-submit a claim for further review and provide written explanation on why claims are denied. I will be canceling my service ASAP. I am SO disappointed that I paid for a full year up front. Complete scam.
Insurer: Spot
By: Madison
Wonderful as always
Wonderful as always. For the past 12 1/2 years!
Insurer: Embrace
By: June Rubin
Easy to upload invoices and get…
Easy to upload invoices and get reimbursement on my phone. Very convenient and always easy to reach someone if there’s any questions.
Insurer: Spot
By: Nayeli Rodulfo
Outstanding
Outstanding, rapid response to claims. The claims staff even prioritized my need to have my 12 yr old girl euthanized at home and had those claims processed prior to my Joes TPLO surgery. I was in receipt of my reimbursement prior to my needing to pay my credit card bill.
Insurer: Embrace
By: Diane Cenneno
Get ready for them to jack your rates up
Have been a "customer" of theirs for over 13 years. Will do whatever they can to not pay for services, or deny. The best part is they will jack up your rates when your beloved family member is old enough to basically make it impossible to get coverage elsewhere. The rates went up almost 50% in several years in a row, and called it "market adjustment". They will waste your time and your money and there are other options that seem better.
Insurer: Trupanion
By: Victor
Excellent service, compassionate staff
Great company. One of the few that reimburses for alternative care i.e acupuncture, laser therapy, hydrotherapy etc. claims process is easy and response time is timely. I’m fortunate to work with a staff person named Meghan . The most empathetic and caring person I’ve ever worked with. She is the very best. My only issue is the growing cost of the insurance. I presently pay 200 per month for 7000-8000,( can’t remember which) 1000 dollar deductible and a 70 percent rate return on claims. I started when my dog was 8, he is now 13.5. I’m concern with what my increase will be at the end of March. Outside for the escalating costs they are super!
Insurer: Embrace
By: Janet Sgro
So far I’ve paid $8000 and just dog…
So far I’ve paid $8000 and just dog medical bills and they haven’t covered not one thing. I’m always declined and on review this place is a scam. I would never recommend anyone to go here. look for affordable insurance else where there’s many out there. I’m canceling my plan today.
Insurer: Spot
By: Jihad