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Quality support
Quality support! You definitely get what you pay for. As hard and scary as it is to have my dogs sick Embrace has helped me provide their appropriate care.
Insurer: Embrace
By: Sheryl Wood
Very easy to file a claim and the…
Very easy to file a claim and the process is quick.
Insurer: Embrace
By: Paul Brown
The claims submission process has been…
The claims submission process has been uncomplicated and their review time is always reasonable.
Insurer: Embrace
By: HKG
This is simply the best pet insurance…
This is simply the best pet insurance to have. It is fast and efficient in handling claims and I am so thankful that I took out this policy. My own health insurance should be so straightforward - with Spot, my dog's insurance is better than mine. Keep up the good work - Spot!
Insurer: Spot
By: Nancy Wilson
Wonderful choice for your babies...
Embrace has made claims processes incredibly convenient. The response time from any communication has been very fast and efficient. I would recommend this company for your pets every day of the week!
Insurer: Embrace
By: Tiffany
my go to insurance company
my go to insurance company. been using you for years for all my dogs, site is easy to use, staff is very responsive and informative.
Insurer: Trupanion
By: jennifer v
Quick service
My first time to use and it was very easy with reimbursement in 2 days.
Insurer: Pets Best
By: Gini Crawford
Great Overall Company To Have Service With
The service that is offered by company is well worth the price and claims are easy to make and help is available if you need it. Also payments are given in a timely manner.
Insurer: Spot
By: Jonathon
Terrible Experience with Embrace
Terrible Experience with Embrace - Strongly Advised Against I am writing this review to share my extremely disappointing experience with Embrace. My interaction with them has been characterized by a questionable appeals process, selective use of information, and a blatant disregard for the evidence I provided. One of the major issues I encountered was their appeals process, which seemed designed to be deliberately convoluted and unhelpful. Despite presenting solid evidence disputing their claim of a pre-existing condition in my pet, they continued to ignore the facts. Our initial vet misdiagnosed the condition, and we sought a second opinion that confirmed the error. However, Embrace persistently refused to acknowledge the correct diagnosis. It became evident that the adjusters and underwriters selectively choose certain verbiage to suit their agenda of avoiding claim payouts. During my interactions with them, I was appalled to hear an adjuster suggest that I personally go back to the first vet for more information if I wanted to appeal again. This is not only unprofessional but completely absurd, as it is their responsibility to thoroughly investigate claims. Furthermore, the company relies on policy terms and conditions, specifically #32 regarding pre-existing conditions, to justify their actions. However, it is crucial to note that our vet only officially diagnosed our dog after the policy was purchased. This fact seems conveniently overlooked, highlighting their unwillingness to consider the timeline of events and putting their profit over customer satisfaction. In my pursuit of a fair resolution, I requested the cancellation of my policy. It is clear that Embrace prioritizes financial gain over ethical practices and customer welfare. I echo the sentiments of another reviewer who suggested that the company should employ vet techs. Ironically, one of our adjusters was a former vet tech, and this did not result in a more compassionate or customer-oriented approach. In conclusion, I strongly caution against choosing Embrace for your pet insurance needs. Their unscrupulous tactics, disregard for evidence, and lack of customer-centric values make them an unreliable and unethical choice. I encourage pet owners to explore alternative options with more reputable and ethical pet insurance providers. *edit since they responded*: I am no longer in contact with anyone from their company since I cancelled my policy since they have refused to review the appeal in its entirety. They claim they “ultimately go off medical records” during the claims and appeals process. I will reiterate in my review above that they have disregarded the misdiagnoses as well as the appeal letter from the doctor. Do better.
Insurer: Embrace
By: Shabril Derco