225,012+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,012 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Have had a great experience over the last 15 years.
People complain about things not being covered. READ what coverage you are buying BEFORE you purchase. I have been with Embrace for over 15 years and have not had a bad experience. One dog needed an MRI on his head which was nearly $6,000 - they paid 80%. Another dog needed spinal surgery which was nearly $12K - they paid 80%. The current dog needed emergency care - they paid 80%. In all instances I was reimbursed within 14 days. Read what you are buying so you won't be surprised. They have been fantastic for us.
Insurer: Embrace
By: D H
Expect everything to be denied
Basically nothing will covered - expect everything to be denied. There is no true coverage, you will get reimbursed practically for the same amount of insurance you are paying for. Review your policy in detail prior to paying for anything. The process not complicated if you follow the instructions. But if you pet has any type of true need for insurance, other than the standard check ups, you will end up paying for it all out of pocket with this company.
Insurer: Embrace
By: RJM
I could not be happier with my Embrace claim experience.
I could not be happier with my Embrace claim experience. My 5-month-old Corgi puppy ingested a small amount of antifreeze last month. Thankfully, I got her to the emergency hospital immediately and they were able to save her life. The hospital bill was $4200+. Embrace approved all claims and paid them quickly, enabling me to, in turn, pay the charges on my credit card without incurring any interest charges. The claims submission process is easy and fast, and they pay promptly. My Embrace coverage is a sound investment.
Insurer: Embrace
By: Sondra Williamson
Here when we need them.
They help us provide the care our fur baby needs and deserves. A valued investment.
Insurer: Figo
By: JustAnswer Customer
Trickery with Marketing Messaging
Trickery with Marketing Messaging They are advertising the fact that they cover some pre-existing conditions by basically redefining the word: Pre-existing to match the same amount of coverage any other insurance company has. They will steal your money and not think twice. I recently spent about 2K after confirming with their team that this would be covered. After spending the money and sending the invoices and receipts (because that is the only way pet insurance is covered for some reason), they denied my claim. Having pets in the first place is a big volunteering job for us humans, and making the process harder and more expensive just makes people not want to have anymore pets honestly. Yall just like Banfield and so many others are just stealing people's money and using the terms: #1 pet insurance for WHAT metric? I literally have zero clue. Don't use this service. That's all I gotta say.
Insurer: ManyPets
By: Faizah Chowdhury
long delays in getting re-imbursed
long delays in getting re-imbursed. this is the same thing that happened with my last claim. This is a real issue that will likely make me switch companies when renewals com around
Insurer: Pets Best
By: Roger Kasendorf
Feeling Frenchie Fortunate
I'm so glad I researched and obtained insurance and setup my Frenchie with Metlife Pets the first week of receiving him into our family. Little did I know that this breed has more issues than others. Having the assurance of insurance is comforting. I do have to pay out of pocket and wait for reimbursement. Most times I receive payment in days, other times it takes a little longer. The main point is that I have been reimbursed for everything I have submitted so far. I plan to keep insurance for the rest of my Frenchie's life so I hope Metlife Pets keeps up their end of the bargain. Don't wait to sign up for insurance! Get it NOW! :-)
Insurer: MetLife
By: christine
Very straightforward with information
Very straightforward with information. This made it easy to have all my questions answered without scrolling through pages of information.
Insurer: Spot
By: Nancy Moia
Patience, Thorough and Accomodating
The customer service lady was patient, thorough and very accommodating. She answered all our questions and made sure we understood what the insurance covered, what it didn’t cover and helped us make the affordable choice for our two dogs.
Insurer: Pumpkin
By: Anne F