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Duke - Our Black Lab Puppy
Duke - Our Black Lab Puppy - Brand New Clients. The website was very easy to work around, very easy to get a quote and tailor that quote to our needs. We did make a call to customer service with some questions and spoke to Rebecca, she was awesome. Took the time to explain the answers to the ??'s we had and if could not answer then, she found the answer and called us back. It took us about 2 weeks later to actually purchase, Rebecca remembered almost everything about us, I was impressed, which tells me something about her but also Prudent Pet Insurance. I know that they are going to Take Care of Duke when he needs to use his insurance. We did get 3 other quotes from other companies & apples to apples, Prudent won hands down in all aspects. I am confident that we will be happy customers that will be more than happy to recommend Prudent Pet Insurance to our Dog friends.
Insurer: Prudent Pet
By: seasca
Quick payment on most recent claim
Quick payment on most recent claim
Insurer: MetLife
By: customer
It is exactly as I expected.
It is exactly as I expected.. great service
Insurer: Trupanion
By: Lidia
Please acknowledge exceptional customer satisfaction by your representative.
I called embrace regarding additional information that was needed I spoke to a customer representative who answered the call within a minute. She promptly reviewed my submissions and approved three of them while on the Phone and submitted two others to an adjuster. Within 2 days these were also approved. I was very impressed by the pleasantness, efficiency, and knowledge of this representative. ❤️
Insurer: Embrace
By: Martin Goldman
Great insurance AND great customer service for our pets healthcare!
It has been such a positive experience working with Healthy Paws. It is extremely easy to file a claim and we always get a prompt reply. We are notified about every step of the process. We have received a clear explanation about coverage and we receive the reimbursement checks very quickly. It has been challenging and emotional to deal with Barney’s health challenges and we are very grateful that Healthy Paws has been such a positive partner in his care.
Insurer: Healthy Paws
By: Pam W., Ventura, CA
Once I learned what’s needed for…
Once I learned what’s needed for submissions it’s easy peazy
Insurer: MetLife
By: customer
No thanks
Easy to sign up, customer service is not good and daily email reminders are pushed to get your pet’s vet records. Had a question immediately after signing up, called customer support and got a recording directing me to leave a message. Left a message, called right back and now a rep answered. Wanted to cancel immediately but the rep assured me that they offered good service and she would call me back Monday (this was on Friday) I was in the middle of speaking with her and got disconnected. No call back and now 7:00 pm on Monday, haven’t heard a thing. I don’t trust that trying to file a claim with this company will be a good experience. Cancelling.
Insurer: Prudent Pet
By: Echosmom
Fast reimbursement
From claim submission to payment was less than a week. My pet's medical claims get paid faster than my own!
Insurer: Healthy Paws
By: Kristine Morimoto
Healthy Paws is the single best pet insurance company
I will never insure another pet with any other pet insurance. Healthy Paws has, over the past 14 years, paid almost every claim within 2 days via direct deposit. No drama, no unnecessary delays, no pre-approval. Just there when we needed it and we really needed it a couple of times for our two dogs. I am so thankful that I've always recommended Healthy Paws to all my friends. My vet uses it and over the past 14 years, we have referred 12 people who also use Healthy Paws. I just love them, their customer service and their coverage.
Insurer: Healthy Paws
By: Kathryn M Coughlin