Customer support team are very friendly and helpful.
Customer support team are very friendly and helpful. They take an interest in your pets needs. When you call you donât have to get ready to fight like you would with most customer service places.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Emily
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Thankful to have when needed.
Easy to submit claims, although I am still waiting for payment.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Karen
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Best pet insurance ever!
So I have had Embrace pet insurance for a few months now and the setup with them was very easy but obviously I won’t know if this insurance is really good until I need to use it. Unfortunately my greyhound pup had an accident and chipped two of his teeth. I had to take him to a veterinarian who specialized in dental work and he had to go under anesthesia and they were able to repair and restore his chipped teeth. I had to pay a nearly $2000 vet bill! I quickly submitted a claim by taking a picture of my receipts and doctors S.O.A.P notes and then uploaded everything using the Embrace application on my phone. The whole process took maybe 2-3 minutes and was very easy. I was updated every step of the way and within about 3 business days I got an email stating my claim was approved! They covered practically everything less my deductible and co-pay that I signed up for. And they deposited the funds directly to my bank account. This insurance is top notch! I’ve read a few of the negative reviews and all of those people are upset because their claims were denied and it’s usually because their pet had pre existing conditions and that condition got worse so it wasn’t covered, this is something they tell you up front! That’s like having a car that you crashed then you get auto insurance for it and get upset because they won’t fix the previous damage it had! Embrace has been upfront and honest and tell you EXACTLY what is and what isn’t covered BEFORE you purchase, and if you’re unsure of what is or isn’t covered just ASK before you buy! They were very helpful in explaining everything. I would highly recommend this company!
- INSURER:
Embrace
- POSTED: 11/16/2022
- BY: Ronald
- BREED: Greyhound
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Amazing and quick reimbursement
I am so impressed with Healthy Paws. I have NEVER had any issues when filing a claim. It is so simple, you take a pic of the invoice, upload it to your Healthy Paws app, and submit! Or you can do it through the computer or by fax. Healthy Paws is super quick. I submitted my claim for my dog's operation on a Monday, the reimbursement was in may bank account by Thursday. No lie. Their operators are helpful and they are quick to respond to emails. I have a different insurance for mu older dog, and I wish I knew about Healthy Paws when we first got him. His insurance does not compare to Healthy Paws!
- INSURER:
Healthy Paws
- POSTED: 11/16/2022
- BY: Ro
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Easy and Painless
I'm glad that I have a pet policy with Healthy Paws. Never thought I would ever used it, but glad it was there. My furry baby had surgery to help her breathing, typical for Frenchies. As she got older, we noticed that she struggled with breathing. Though the surgery went well, she had complications with the recovery. I was in and out of the emergency room several times and eventually it was determined by the vet that was better for my furry baby to be admitted to ICU for several days. You can just imagine the vet bill. Luckily, Healthy Paws took care of everything. The process was easy. Submitted the invoices online and was approved within 5 business days. If you have a pet, especially a flat nose dog, I highly recommend getting pet insurance from Healthy Paws. You hope you will never need it, but glad when you do.
- INSURER:
Healthy Paws
- POSTED: 11/16/2022
- BY: Walden
- BREED: French Bulldog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Met Life pet insurance survey
Company has been very easy to deal with and claim process is very simple to follow. All claims were settled a timely fashion and reimbursements were received quickly.
- INSURER:
MetLife
- POSTED: 11/16/2022
- BY: Glenn
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Best insurance company
I love MetLife pet insurance they are the best pet insurance company to have!!!
- INSURER:
MetLife
- POSTED: 11/16/2022
- BY: Shelby
- BREED: Miniature Pinscher
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Excellent customer service
My dog had an emergency dental procedure. The doctors office told me they took trupanion. When checkout time came, they asked me for $4000. Trupanion worked extra fast and speedily to process the claim at 7:30pm so the doctor eould know the check amount The doctor was not with Trupanion, did not have their software and in my opinion fairly closed minded about working with Trupanion. Tanya from Trupanion went above and beyond to make sure everything was processed.
- INSURER:
Trupanion
- POSTED: 11/16/2022
- BY: Loretta
- BREED: Australian Shepherd - miniature
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great service
Appreciate the time taken to review the details of the claim and split out the items that were covered. Have been extremely happy with the response time and the care taken with each claim for our puppy who has had a rough few months. Hopefully healthy days ahead!
- INSURER:
Trupanion
- POSTED: 11/16/2022
- BY: Marylou
- BREED: Bernedoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Every animal needs insurance!
Great advice and information.
- INSURER:
Trupanion
- POSTED: 11/16/2022
- BY: Lori-Anne
- BREED: Mixed breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
