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Amazing experience with Healthy Paws!
Our fur babies have been covered by Healthy Paws for about four years. Fortunately, we have not had to make many claims up until last month. Our healthy, 8-year-old cocker spaniel was running around in the backyard like she always does and suddenly started limping. After a few vet visits, she was diagnosed with a tear in her leg. It was heart breaking to watch her hobble around in pain, so we knew she needed surgery. It is stressful to think about your pet needing surgery and it's extremely stressful to hear how much the surgery and all of the veterinary visits will cost. Healthy Paws helped to alleviate the financial burden and financial stress of our baby getting surgery so we could focus solely on getting our fur baby better. Their customer service was always responsive and helpful when I needed to submit claims for our pup online. Their website is very user friendly and I'm able to upload medical records, invoices, and claims with ease. Their customer service even sent multiple emails after our pup had surgery to check and see how she was feeling! Even though I initially purchased the insurance for the peace of mind, I can confidently say that I highly recommend insuring your pets with Healthy Paws. I don't know what we would have done without them, and I am so happy that we made the decision to have our fur babies insured by Healthy Paws.
Insurer: Healthy Paws
By: Ash
Excellent On ALL Levels
My experience with Prudent Pet Insurance has been consistently excellent across the board. From their sales to claims to customer service departments, they have consistently exceeded my expectations for an insurance company. Their customer service is exceptional, and their claims handling process is both speedy and fair. It's no surprise they have the highest ratings of any pet insurance company. Thank you to Prudent Pet and all the amazing people that make the company what it is.
Insurer: Prudent Pet
By: Carmen Pope
Disappointed in what Spot chooses to…
Disappointed in what Spot chooses to cover and rename services rendered so they do not have to cover vet amount.
Insurer: Spot
By: P Alex
Good luck getting a reimbursement in a reasonable amount of time, if at all.
I submitted a claim for a month before this review. It took them 10 days to ask for more info only after I called them. After another 10 days, I called again and they needed more paperwork. In both cases, I sent the paperwork the same day. I am now at 30 days without resolution and another phone call was a waste of time. The customer service people are friendly and helpful, as much as they can, but the online chat never works. I wish I had never left Nationwide, they paid promptly.
Insurer: MetLife
By: Bryan S.
Literal first time member
I don't know much about this yet, since I joined recently, but over time, I'm hoping to learn more so I can leave better reviews
Insurer: Trupanion
By: Sandra
Keep searching for a carrier
I submitted wellness visit on all 3 of my dogs. I was informed by the salesperson I could use the wellness immediately. I had my vet's office send all history and they requested as well. My vet's office has shown proof of them sending the information. I have uploaded information and after more than a month they have finally paid for 2 of my dogs. The other is still on hold for lack of records which have been submitted more than once. When you speak to a person you get the same song and dance. once we receive the records it will take 2-3 weeks to review. Or we have everything I see the records have not been reviewed yet. Then a few days an email saying they have no records. However, they are on the ball to take your money.
Insurer: Embrace
By: Marsha Weintraub
I’m very happy with Pets Best pet…
I’m very happy with Pets Best pet health insurance. It’s very affordable and the processing of claims is quick and painless. These days with the high cost of just about everything, it’s good to be able to count on the assistance from Pets Best. I highly recommend giving them a try.
Insurer: Pets Best
By: Tony Pisacano
Great experience
Very quick turnaround after submitting my claim. Very happy with the whole process.
Insurer: Pets Best
By: Joan Berry