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Ideal Pet Insurance!
Customer Service is excellent, submission of claims into the app or website is easy to understand, use and upload; the efficiency of reimbursement speaks highly of how they value their customers; the 90% reimbursement rate all across the board (no matter what you choose for your deductible) makes the premium all worthwhile. LOVE Pumpkin for my fur babies :-)
Insurer: Pumpkin
By: Anne Zierden
Essential for covering my young dog's disease
I never needed insurance with my first dog but it has been essential in affording care for my new dog who was diagnosed with Inflammatory Bowel Disease around 8 months after I adopted him and has a lot of tests and specialist vet visits. Fido is fast and transparent and covered over $5000 in the first year. I hope they will continue to be this good as I work to get an effective treatment for my dog's weight loss.
Insurer: Figo
By: Kate
Easy submission and pretty fast…
Easy submission and pretty fast processing.
Insurer: Spot
By: Rod Rosado
Very easy to submit the claim and I got…
Very easy to submit the claim and I got paid quickly!
Insurer: Spot
By: Kremerm
Submitting the claim was very easy with…
Submitting the claim was very easy with our online account. I was kept updated via email. The final settlement came in a timely matter. We are pleased with our policy coverage and the quick settlement of our claim.
Insurer: Pets Best
By: Dayle Conrad
Don't cover for all breeds!
I have an Australian Shepherd. Anyone who has owned this breed knows they are High Strung and anxious, oops don't say that word because Figo will use the owners words to decline your claim because it was pre-existing. At first they declined me because of a medication the vet gave for keeping him calm after surgery and said it was used for another reason. Vet wrote them a letter saying that was not correct. Then they declined because of a note of a word I used. I am not a vet and it was a word I would use on any Aussie. I told them they should not insure a breed that they do not understand or intend on ever covering a claim. They will look for any reason to not accept your claim. I will appeal again but low expectations. I will be pulling my three pets out of Figo and going to another insurance company. Waste of money!!! I reached out Figo support many times on the phone and via email. The last they claim that because I was quoted in vet notes as using the word anxious, could have been afraid, that I diagnosed my dog with anxiety. Even though my prior vet sent a letter stating he was not diagnosed with anxiety. Figo claims I diagnosed him and that word counts as pre-existing condition. When talking with your vet ask them not to quote you in their notes and be careful with your words, they will be used against you! Going on second appeal.
Insurer: Figo
By: Jean
Process was easy to fill out on line…
Process was easy to fill out on line and payment was quick!
Insurer: Spot
By: Janette Shuttts
Fast and fair reimbursement
I submitted two invoices for veterinary services for my little dog, and within 1 week, complete payments were processed and reimbursed through the SPOT app. I was impressed.
Insurer: Spot
By: Sheri
This company will find every reason to…
This company will find every reason to deny your claim. I had to contact them 4 times to get them to see where they had made a mistake. I responded to their reasoning in messages and they sent me the exact same reasoning each time. It was like they didn’t even read what I said. It took me calling and being sent to the adjuster’s voicemail to actually get in contact. The adjuster sis not call me back, but emailed me with the SAME response. I immediately responded and told them they needed to call me. We set a time, they were late, I emailed again and immediately got a call. The adjuster had gone to her higher ups and they pointed out what she missed. This has been ongoing for a month. I am cancelling my insurance with them due to the crappy customer service. Their plan isn’t even that great. I’m going back to Nationwide. I never had problems with them.
Insurer: Embrace
By: Jessica Binhack
You answered right away and gave me…
You answered right away and gave me coverage right away. However the agent spoke so fast I couldn't grasp anything he said.
Insurer: Trupanion Canada
By: Betty Beeson