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My puppy
Josh was very nice and patient. Answered all my questions. Thank you
Insurer: Fetch
By: Joseph Weiland
I always get an email that there’s a…
I always get an email that there’s a delay every time I submit a claim I had three claims in April but every time I submit one I always get an email that there’s a delay and my other daughter has Pets Best insurance and always gets a check. No delay.
Insurer: Pets Best
By: Linda Petri
Go Elsewhere
It seemed like it was a good insurance policy but as I took my dogs to the vet whenever I submitted claims they were nickel and diming items on the claim. It was more like they were busy finding reasons not to cover than to do what is right by the claimant. They refer to their wellness plan and when I got that again I was nickel and dimed. After two years they asked for one of my dog’s medical history prior to the policy continuing. The dog had no issues. The company seems to be interested in getting premiums but not paying out. I switched to spot insurance instead. They were less and covered more. After they replied: Again 2 years then they ask for a medical record when it should have been requested when the policy began 2 years ago. And as now everyone sees, thank god HIPPAA isn’t for animals they fine line, nickel and dime. Loving my new pet insurance. Update after reply: Again read their reply, does it sound like a company that has your or your family member’s back? I am glad my personal medical coverage isn’t this way. Their response proves my point exactly and this is how they provide service to you. Unless you are an attorney don’t bother. Spot is the way to go.
Insurer: Embrace
By: Larry A
Not worth the money and inconvenience…
So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.
Insurer: Pets Best
By: Carolyn Hoover
The helpfulness of Josh
The helpfulness of Josh, Eric, and third person. Each provided explanations and was thorough. All of my questions were answered. Great service representatives!
Insurer: Fetch
By: Medicine Hawk
Very disappointed with my rate increase…
Very disappointed with my rate increase with a 2 year old cat. Also, they sent me a quote lower than I am paying. I called on several occasions to check this out and basically, they said, just like people, as you age health insurance goes up. The person I spoke to at Pets Best today could not review policy with me. She said she could not see it. Not good customer service.
Insurer: Pets Best
By: Catherine Allen
My puppy had two different hospital…
My puppy had two different hospital visits back to back for the same thing and claim is still not settled on the first hospitals visit. The second hospital claim is already closed a\yet no re imbursement.
Insurer: Embrace
By: Angela Bukala
Embrace has been very helpful so far!
Embrace has been very helpful so far. I do recommend getting your cat and/or dog signed up for an insurance plan as soon as you adopt them. The exclusion for pre-existing conditions can be quite harsh if you wait to sign them up. I will always sign up my furbabies for a policy right after I adopt them! It is MUCH better to have an accidental policy and never use then to have an accident and not have an insurance policy! With cats and dogs, anything can happen even if we are careful!
Insurer: Embrace
By: Ardith Schweiger
The BEST!!!
The easiest, best, most helpful insurance company I have ever dealt with. Bless them
Insurer: Pets Best
By: Lauren Morrongiello
Prompt Claims Review
We submitted bills for routine wellness services and were mildly perturbed to receive an emailed form letter requesting our dog's complete health history. That seemed unnecessary as none of the charges submitted for reimbursement pertained to anything suggesting treatment of a preexisting condition or other uncovered service. A day later, and before we replied to the request for records, we received an email informing us that our claim had been approved in full. We will provide the requested records because Spot is certainly entitled to them, but it was very reassuring to learn that that claims aren't being routinely delayed for pre-textual reasons. The quick turnaround of our claim demonstrated that reasonable people are reviewing claims and making intelligent decisions about what is and isn't relevant to approval. The explanation of benefits was promptly received, clear and concise. (Praise not heaped on most human health insurers). We hope our beloved companion never suffers a serious injury or illness, but this prompt, efficient, and properly documented claims experience has boosted our confidence that Spot Pet Insurance will promptly provide the promised financial assistance should it ever be needed.
Insurer: Spot
By: David Williams