225,012+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,012 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor customer experience when we need the most no help at all
In July 7th, I had a vet bill of $271, and despite not meeting the $300 threshold for the policy, I understood the situation and accepted that it wouldn't qualify for reimbursement. Unfortunately, in August, we had to use the insurance again, incurring a new bill that totaled over $500. When I submitted the claim for reimbursement, I was informed that due to the policy renewal, I would not receive any reimbursement. The policy's mechanism of resetting the claims threshold annually to zero feels unfair and has left me feeling deceived and let down. The fact that we pay over $800 per year for this insurance, hoping for support during times of need, only to receive no assistance when it matters the most, is truly disheartening. It feels like as customers, we are being let down by the insurance we trusted to protect our pets' well-being. Regrettably, this experience has led me to the decision of canceling my contract with Pet Fetch, as it no longer meets my expectations or provides the support I believed it would offer. Furthermore, I strongly advise others against using this insurance, given my unsatisfactory encounter. I sincerely hope that you take this feedback into consideration and use it to improve your services for other pet owners in the future.
Insurer: Fetch Canada
By: Chrystiann
I love the online vet feature
I love the online vet feature. It's been really helpful and the vets are very kind.
Insurer: Figo
By: Jake
The agents are informative and friendly
The agents are informative and friendly
Insurer: Sonnet
By: Angelina
Wellness in Health
Loved a wellness plan as well as the accident and illness plan they offered.
Insurer: Spot
By: Carol Rodriguez
Affordable home insurance and fine…
Affordable home insurance and fine customer service. Happy customer for 2+ years
Insurer: Sonnet
By: Andrew
You cannot use paperwork from the…
You cannot use paperwork from the foundation or shelter you adopted from, so you have to take your pets to the vet within 2 weeks. That's alot of money!
Insurer: Embrace
By: Consumer
Signing up was easy and the price was…
Signing up was easy and the price was very affordable.
Insurer: Spot
By: Larry Ruggiero
Customer service is spot on
Glad I made the call. Not looking forward for a time we need to use it, but feel better about seeking new adventures because we have him covered.
Insurer: Pumpkin
By: Kim
They were very helpful on my claims.s.
They were very helpful on my claims.
Insurer: Embrace
By: Vivian Saenz
What changed in May/June 2023?
We have had Pets Best Insurance for most of our dog’s life. 5-star company with professional interactions and zero complaints. However, something changed in late May / early June of 2023. This was the first time I’ve had to wait for an answer (not reimbursement), on a submitted claim, for almost a month. I called customer service to make sure it wasn’t a mistake on my end, and I received this response “I see that you have had minimal time delays in prior claims. Do you understand that it could be between 14 to 40 days for a claim to process?” Am I the only one that did not know this? 5 Stars dropped to 3 Stars.
Insurer: Pets Best
By: Kevin