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Not worth it to, take too long to process the claim
My experience with MetLife Pet Insurance has been nothing short of frustrating. First, their chat support is practically non-existent. It's rarely accessible and seems to be there more for show than actual assistance. The claim process could be faster, taking up to 21 days from the date of submission. During this time, the app needs updates on whether the claim is approved or not, leaving you in the dark. I often need to call in and check the status of updates. Some Representatives are helpful; some want to get off the call. Instead of efficient online communication, they insist on sending you an Explanation of Benefits(EOB) through the mail, which is a waste of paper and completely unnecessary. This information should be readily available on their website for easy reviews. Speaking of the website, it's far from user-friendly. Navigating through it to find essential information takes time and effort. Overall, MetLife Pet Insurance needs significant improvements in customer service, claim process efficiency, and digital communication. I would not recommend it based on my experience.
Insurer: MetLife
By: Mulder
Easy to use and fast response
Easy to use and fast response
Insurer: Figo
By: customer
A lifesaver
A lifesaver! My dog Clark had horrific stomach problems that persisted for weeks. ASPCA covered my first visit and the follow up (after deductible). I’m so grateful for aspca pet insurance and filing my claim was simple and easy. I did it on my phone!
Insurer: ASPCA
By: TM
Very nice and kind customer service…
Very nice and kind customer service representatives. Very fast reimbursement.
Insurer: Pumpkin
By: Donna Whalen
Jury's still out
Still waiting for my first claim to be paid Jury's still out. I'm very surprised USAA endorsed this company I trust USAA it this company is off a little . I'll make a couple more payments to see if they come thur
Insurer: Embrace
By: Thomas Tubertini
First pet insurance I've had that's reliable
As someone who resuces dogs it's so hard to find reliable pet insurance that doesn't write off their medical needs "previous issue". I submitted my first claim and had a reimbursement within a few days. I'm so so so thankful for this company that acutally helps pet owners!
Insurer: ASPCA
By: Heather Decker
Pumpkin Insurance: don't miss out on great coverage!
We have carried Pumpkin Insurance on our dog Toby since he was 10 weeks old. We have never regretted signing up for Pumpkin because accidents and illnesses happen and you don't want to have to make the choice if you can afford the proper care or not. We have never hesitated getting the best care for our Toby because Pumpkin has been great and they have super helpful claims representatives. The turn around times on their claims is phenominal. I recommend Pumpkin to all my friends who get a dog. You won't regret it!
Insurer: Pumpkin
By: customer
Easy making claims
Easy making claims. Quick reimbursement.
Insurer: ASPCA
By: Keri Smith
Pumpkin is amazing!
Pumpkin has been amazing in helping care for our Bear. We would never be able to assure he receives the care he deserves if it weren’t for Pumpkin.
Insurer: Pumpkin
By: Kristie B
Easy to file claims
Easy to file claims. Customer service is very helpful.
Insurer: Figo
By: customer Anna M.