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Happy I Signed Up With Spot
It was easy to file a claim and I called in and the agent was very helpful. I did a thorough search before I selected Spot (I have another pet with a competitor) and I'm glad I picked Spot!
Insurer: Spot
By: Barbara Kraus
Since Nationwide changed to Petinsurance.com I have not had a good experience with them.
since the first of the year I started having problems getting my claims processed, When the price of Vetsulin went up from 69 dollars to 71 dollars. I asked why they informed me that they need proof of my 13 year old Diabetic dogs Vetsulin price increase. I sent the email from Chewy where we get our Vetsulin why the price went up as they asked this was May 1st.... Today I went out to I have sent proof of Vetsulin increase. I went to the site to check status of the claims that have been denied… and all claims seem to have had no changes or no actions taken… I will start next week investigating a new pet insurance company. Since Nationwide has changed to petinsurance.com it seems that company have dropped its loyalty to pet owners. I have been a member since 2017.. This is not a good way to treat your loyal customers. Why should a customer be loyal to the company if the company is not loyal to the customer.
Insurer: Nationwide
By: Dan N Deb Justus
It was great
It was great. Josh Sabado answered all my questions and signed my two cats up to their Accident and Illness insurance plan. Thanks Josh!
Insurer: Fetch
By: Fabián Mantilla Pinto
Spot has been a great insurance company…
Spot has been a great insurance company to work with! Claims are processed in a timely manner and EOB are clearly outlined!
Insurer: Spot
By: Olivia Zuercher
The service agent was super compassionate…
The service agent was super efficient and compassionate when I explained we needed to discontinue coverage for our dog who recently passed.
Insurer: Embrace
By: Angela Borneman
Spot was there when my cat Yato had his…
Spot was there when my cat Yato had his health needs up till his final day. They reached out to give their condolences and see how I am doing. I will definitely continue to use Spot for my pets insurance.
Insurer: Spot
By: Somchay Yashanawong
Wonderful experience!
Amanda Mello was so knowledgeable and kind, and you can tell truly cares about the customer and their pets. I'm moving over from another pet insurance company and my experience over the phone with her definitely made me feel like I made the right decision. Thanks!
Insurer: Fetch Canada
By: Morgan
Top-Notch Customer Service
I highly recommend Embrace Pet Insurance for all those seeking quality care for members of our pet family. My dog had to have emergency life-saving surgery a few weeks ago. Not only did members of the Embrace team make sure his medical history was up to date, but they processed the claim in a very timely fashion. No one wants to have to use pet insurance in this way, but I was so grateful I had made the investment--not only in purchasing pet insurance, but in holding my pet insurance with Embrace. I hope anyone reading this review has the same level of excellent customer care when engaging with the team from Embrace as I did.
Insurer: Embrace
By: Aaron Shipp
Personal
Personal, caring and fast!
Insurer: Healthy Paws
By: Cheryl Pritchett
I wouldn’t even give them one star
I wouldn’t even give them one star! It is nothing but a robbery scam. My wife got this policy before she passed away from cancer last year. I have been paying on for over five hundred dollars to date. I tried to use it for an expensive medical treatment and I have been told that due to the fact that there are no prior medical records before the policy I am unable to make a claim. My wife handled the bills prior to her passing and I have no idea about any of these dealings but suffice to say that Embrace was happy to take my money knowing I had a useless policy. Nothing has been offered except verbal apologies. They not only stole my money but they stole my time, a lot of times, countless hours on hold and being transferred back and forth. The young lady that tried to help me was very pleasant and sincere. She tried everything in her power to help and eventually ended up refunding $20 and cancelled my policy per my request. Do yourself a favor and make a savings fund for your pets. This company will make it so difficult just so they don’t have to pay for your claim. Most horrible experience I’ve ever had with insurance companies. I don’t even think they deserve one star.
Insurer: Embrace
By: Kevin Anderson