225,012+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,012 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very helpful over the phone
Very helpful over the phone, rep was nice, informative, and respectful.
Insurer: Prudent Pet
By: Mee Kang
Great experience with sonnet insurance
Great experience with sonnet insurance
Insurer: Sonnet
By: Satyender
The entire process is just simple and easy!
ease of claims submission; time to review claim; speed at reimbursement; honestly zero complaints at all! Really really impressed and happy with Embrace.
Insurer: Embrace
By: Justin
Terrible experience
Terrible experience. There is a fee to cancel your policy but they won't tell you the balance (or excess fee) until AFTER you agree to pay "whatever amount they calculate". If this is their service to manage my policy, I can't imagine their service if I needed to make a claim. They auto-renewed my policy but never sent an email telling me it had been done or a copy of my receipt or a link to my new policy. nothing. just terrible service.
Insurer: Sonnet
By: Tracey
I highly recommend
I highly recommend. They have first-rate customer service, reimburse fast. Wish my own medical insurance was on par. They are Top notch!!!
Insurer: Embrace
By: Debra Lee
helpful staff good prices
helpful staff good prices
Insurer: Spot
By: Cheryl Wensmann
Answered all my questions clearly
Answered all my questions clearly. I have tried a few other companies for my home and auto insurance. Sonnet is the best.
Insurer: Sonnet
By: Leo
Awful treatment to a vet and his service animal
Multiple email. Multiple calls. Unreal phone wait time. No return email, not able to leave a message. Absolutely no member benefits. Company has excuse after excuse. People are rude and blame the customer for their frustrations. Just a typical insurance company. My opinion is they’re in fact the worst. They play on people live for their animals. Which is in fact even worse. But here the triple whammy…. It’s USAA. A bank that tries to say they’re all about vets and their families. But…. They’re in fact just the average predatory bank. Don’t pay for this. Don’t thrown away your money. You’re going to have to pay the vet anyways. I’m the long run… they’re making money, and refusing to engage their customer base.as a vet, with his service animal…. These people have proven. Theyre no ally to us. Oh… and after all the money I’ve paid them. They’re still a balance. Lol! Can’t make this stuff up. They’re an awful company. 8/18 No mention of the ghosting and not returning any emails for weeks, an answering the phones for weeks. Nope… just the policy. Put the blame on the customer misunderstanding the policy. Wow! The fact that it took me weeks to even get on the phone with anyone (despite my many attempts to call and email with no response) which is what started all of the btw. Should say everything. Their response bellow is a very shameful attempt to deflect and change the subject. Insane. I honestly wouldn’t folks. Really…. Don’t say I didn’t warn ya.
Insurer: Embrace
By: Dan Uli
Would give them “0” stars, Please do your homework first!
Would give them “0” stars. Customer service is awful, na manager ever available and then they promise to call you back, 3 weeks and still waiting. I made the mistake of switching to this company through a work place promotion. Before I had Lemonade(the best!) and Nationwide, also a great company. We had multiple animals get sick from kennel cough, 4 weeks later and claims are still sitting. With Lemonade you are paid same day through direct deposit and Nationwide direct deposit within 2 days. For me it’s not about the money, it is all about customer service. I hate to write a bad review but being with 2 other companies I get to see what’s important. I am transferring all pets back to Lemonade and I am doing double insurance that is how bad ASPCA is. Once they pay claims, we are done.
Insurer: ASPCA
By: HEATHER SHEEHAN
Kelsey
Kelsey was absolutely amazing at helping me with my claim. Highly recommend she be the first person you talk to when calling. Her vibrant attitude and exemplary customer service was a great fresh breath of air. Great job!
Insurer: Fetch
By: Sean