224,163+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,163 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They made me resubmit an invoice
They made me resubmit an invoice, a second time this has happened. When they do approve a claim, payment has been prompt. Even so, I'm switching to a lower-priced carrier that has a better rating by the Wall Street Journal. (Embrace doesn't even get a mention.)
Insurer: Embrace
By: Michael Brown
Wish they would cover more
Wish they would cover more
Insurer: MetLife
By: customer
Claims are processed quickly and refund…
Claims are processed quickly and refund payment is all done in less than a week. Couldn't be happier. Much better than my other pet insurance who would find any reason not to reimburse submitted claims
Insurer: Pumpkin
By: LISA
When the forms was sent it
When the forms was sent it. They responded right away.
Insurer: Trupanion
By: Anna
Best Pet Insurance!
I've had MetLife Pet Insurance for almost six years and I love how simple the process is to get my dog's care covered.
Insurer: MetLife
By: Katie
I have always had good experiences with…
I have always had good experiences with this insurance.
Insurer: ASPCA
By: dorian
Excellent customer service and they…
Excellent customer service and they have so many options to help your furry family member. It’s easy to submit for a claim and having a vet or tech assist during unknowns helps a lot.
Insurer: MetLife
By: Roy M
I think one of the best insurance for…
I think one of the best insurance for my pets
Insurer: MetLife
By: customer
Every time I’ve had to get in touch…
Every time I’ve had to get in touch with pumpkin everybody is so helpful, knowledgeable, and go out of their way to take care of my problems. I can’t say enough about them. I would recommend pumpkin to anyone.
Insurer: Pumpkin
By: Trina Braswell
RUN! DO NOT BUY this pet insurance
I’ve had a profoundly disappointing experience with MetLife Pet Insurance and I want to save others from the same frustration. On paper, the coverage looks great, and the marketing hype is strong—but the reality of actually using the insurance is completely different. Whenever I have submitted a claim, MetLife seems to default to denying it, frequently citing "pre-existing conditions" for issues that are clearly not pre-existing. It feels like they are looking for any excuse to avoid payment rather than supporting the health of my pet. The claims and appeals process is an absolute disaster. When you do have to file an appeal, you are entering a black hole. They don’t provide confirmation when they receive your documents, so you’re left wondering if your appeal was lost or simply being ignored. The process is incredibly long and arduous, forcing you to do all the heavy lifting to prove their own mistakes wrong. I am essentially paying for a service that refuses to fulfill its end of the bargain when I actually need it. If you’re looking for peace of mind, look elsewhere. This has been nothing but a headache and a waste of money. Do yourself and your pet a favor and find a more transparent and reliable provider.
Insurer: MetLife
By: Tom M