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Excellent service
My dog has had several serious illnesses Ashe has aged forward and everonehasnrencostly it was so reassuring knowing that HP was there to guarantee his care
Thank you
I have no words to express the gratitude I have for the care you allowed my beloved Sparkles. Because of you, my kids and I were able to love Sparkles two extra years. Trupanion was there when she was first diagnosed with cancer, through two blood transfusions and chemotherapy. We would never have been able to afford her care on our own. I thank you all with all my heart. We lost Sparkles this weekend and we are heartbroken. She fought hard to stay with us but she is now resting. Every chance I get, I always encourage people to sign up with you and will continue to do so. May you all know what a difference you made. With gratitude, the Favela-Yusin Family
Insurer: Trupanion
By: Angelica Favela
I was confused with the billing
I was confused with the billing. Many pets was fast courteous and through she explained to me right away. They've always been great.
Insurer: ManyPets
By: Debbie Alexander
I was confused with the billing
I was confused with the billing. Many pets was fast courteous and through she explained to me right away. They've always been great.
Insurer: ManyPets
By: Debbie Alexander
Glad I had my Nugget with Fetch…
Glad I had my Nugget with Fetch Insurance. They keep u updated on your claim and are very caring.
Insurer: Fetch
By: Laura Simpson
She is so professional and kind and…
She is so professional and kind and caring, this was my second interact with her, first I got my dog insurance with her and I returned back to her again for my cat 😊 Thanks to Amanda and Fetch!
Insurer: Fetch Canada
By: Bita
New customer
Brian was very informative and knowledgeable. He took time to answer all of my questions and explain everything to me. We have never had pet insurance before and I am very pleased to be a part of Trupanion.
Insurer: Trupanion
By: Allison
I am beyond grateful and impressed with…
I am beyond grateful and impressed with Fetch Pet Insurance. We have two dogs and I always had low grade anxiety that something would happen to them and it would cost thousands. I researched pet insurance and Fetch came up. I called them and they answered every single one of my questions. I submitted a claim and they literally direct deposited the money in my account the DAY the claim was approved!
Insurer: Fetch
By: Chloe Sutton
I was about to cancel—until the rep was SO helpful!!!
I was honestly so frustrated with Fetch when I called that I was planning on canceling my membership. HOWEVER, the representative that I spoke with (I’m so sad I can’t remember her name) was so nice, patient, and helpful. She took the time to look through the paperwork and claims I submitted and tell me exactly what was needed. She then took the time to call my vet directly, with me on the line, to retrieve the necessary documents. While she couldn’t promise anything, she told me exactly what I should expect moving forward. To further explain: my claims kept getting kicked back to me, because the “SOAP notes” were not included in them. I was getting so frustrated, because SOAP notes were what I asked my vet for every time. After the Fetch representative spoke with my vet, I called to ask about an invoice. That was when my vet explained to me that SOAP notes and detailed notes were only sent to insurance companies and other vets, not printed and given to customers with the medical records. If you’re having issue with SOAP notes that you are uploading yourself, this may be the problem!!! I’ll have my vet send the paperwork moving forward.
Insurer: Fetch
By: Tiffany Voss
Helpful insurance advisor.
The website was helpful and easy to navigate. I had additional questions so I called the number listed and talked to Joshua Sabado, He was able to answer my questions and help me with purchasing a policy for my little dog Louie. He was very patient with my concerns and never talked down to me like some business people do because I am not tech savvy. Thank you Josh.
Insurer: Fetch
By: Karen