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CUSTOMER SERVICE!
CUSTOMER SERVICE! I must admit, I'm too new of a member to speak to anything other than my most initial experience with Carmen, the lovely human who explained the plans and options to me - I didn't think I was ready to commit to any plan until I spoke to her and within minutes, I trusted her completely and I was ready to select Prudent for my kitty - I hope the company lives up to my experience with Carmen!! She's a STAR!
Insurer: Prudent Pet
By: ANISSA AL-TIMIMI
Healthy Paws is the BEST
Healthy Paws is hands down the best per insurance carrier around. They honor their 90% coverage diligently and with no haggling or attempts to deny claims. We have been using them for our two dogs for the majority of their lives (13 and 11) and HP has been there honoring their coverage for every medical issues large and small. I cannot recommend them enough
Insurer: Healthy Paws
By: Shereif F.
I Recommend this Pet Insurance.
I Recommend this Pet Insurance. I obtained a Healthy Paws insurance policy when I got my dog at 12 weeks old. She has spent the majority of her life in great health, however, two years ago she was diagnosed with a heart murmur. Healthy Paws has paid all claims (after the $250 yearly deductible was satisfied) in a timely fashion. When she was first diagnosed and I started filing claims, the turnaround time for processing payment was within a week to ten days. Now it is within two days. I've been very happy with this company and hope to continue a happy relationship with it. A few things to know are that smaller dogs have lower premiums than bigger dogs, the premiums go up over time, and there is the $250.00 yearly deductible which must be satisfied before the 80% reimbursement occurs. I started 12 years ago with a monthly premium of $35.00 for my Boston Terrier mix and now the premium is $113.00. In addition, and the company was pretty clear when I obtained the policy, pre-existing conditions are not covered. None of this was overly surprising to me but I wanted to make a full disclosure to anyone who is looking for a few extra details before they buy. It's definitely beneficial to get the policy for a young, healthy puppy and keep it as they age.
Insurer: Healthy Paws
By: Brooke A
Carmen was probably the best customer…
Carmen was probably the best customer service representative I’ve ever spoken with. You all are lucky to have her.
Insurer: Prudent Pet
By: antinettegatygmail.com
I just cancelled my service
I just cancelled my service. I have kittens and after three months of being messed around on am I covered as being without preexisting conditions or not, I decided to go with another company. I’d get a yes, then no, then yes. Nothing is wrong with them. So there was literally no need for the confusion.
Insurer: Embrace
By: Cara
I don't even know why I have this…
I don't even know why I have this insurance. All my claims get denied. This doesn't help me or my dog's needs. I'm just buried in vet debt.
Insurer: ASPCA
By: Mo
Just submitted my first claim
Just submitted my first claim. It was super easy to submit and track the progress. Very happy with spot pet insurance.
Insurer: Spot
By: MCG
not happy with payment terms and had to…
not happy with payment terms and had to call a few times to get a claim paid.
Insurer: ASPCA
By: Viet Godfrey
Very nice
Very nice, knowledgeable, and very helpful!
Insurer: Prudent Pet
By: Paige Klein
Healthy Paws a Special Thank you!
Healthy Paws has once again came to my rescue. I have a little yorkie who turns one year on July 24th. She needed surgery and Healthy Paws provided the coverage. I cannot express my gratitude and the compassion that I received from the Healthy Paws staff. Thank you with all my heart. Judy