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Best thing I ( finally) every did
Best thing I ( finally) every did was get Trupanion for my Doberman when we first got her. She had to have 2 ACL replacements, dental surgery, mass removals and other medications- and Trupanion covered more than I expected! Their team in knowledgeable, efficient and super friendly! I especially had a great experience recently with Noelle! Trupanion will be my Pet insurance go to ( and has been for 9 years now) !
Insurer: Trupanion
By: Weezie H
I wish it had been easier to settle my claim
My claim for care at the emergency pet hospital was originally rejected because Embrace said it was a preexisting condition. I appealed the decision and explained that the original time I brought my cat in I was told that there was nothing wrong, so there was no preexisting condition. Embrace reviewed the claim and said it had been coded incorrectly and they then honored the claim. I don't know where the wrong coding came from--the vet or Embrace. I am pleased that Embrace ultimately honored the claim but I am not pleased that I had to go through an appeal to get there. Getting to speak to someone on the phone entailed a number of very long waits on hold and a rep who told me--incorrectly, it turned out--that it was definitely a preexisting condition.
Insurer: Embrace
By: SusanW
They’re great
They were very helpful and patient and explained everything very well. They did talk a little too fast and kind of overwhelmed me with all the information at once, but were still helpful!
Insurer: Prudent Pet
By: Justine Juarez
Thanks Trupanion!!
We have had Trupanion for our dog since we brought her home at 8 weeks old. She is now 18 months. She had an issue that started last year with elevated liver enzymes requiring follow up lab work, ultrasound and gallbladder removal surgery. I am so thankful we had Trupanion. In total our bills were over $6,000. Trupanion paid directly to our vet and surgeon within minutes of their offices submitting the claims and I just had to cover a small fraction of those bills. I did not have to wait for reimbursement on anything. It relieved so much worry and thankfully my girl is better now!
Insurer: Trupanion
By: Brandy S
It's so easy to complete a claims form
It's so easy to complete a claims form. Timely responses and refunds paid directly.
Insurer: Embrace
By: Heather
what sold me on your company was Amanda…
what sold me on your company was Amanda Mello. She is knowledgeable, courteous, and polite. You should have a company full of Amanda Melos.
Insurer: Fetch
By: Pellegrino Chiocchi
Great Experience With Spot
I changed to Spot Pet Insurance several months ago. I looked at every company I could find before making the decision. I am very glad I chose Spot. Unfortunately, my two-year-old pup was diagnosed with a mast cell cancer. Because of the coverage he had through Spot he was able to receive great care and is on the road to recovery. Spot reviewed the claim and paid very quickly. I highly recommend Spot.
Insurer: Spot
By: Barbara R
Talked to 2 different people couldn't…
Talked to 2 different people couldn't open mobile app with password tried to reset they were puzzled as well. They tried their best.
Insurer: Trupanion
By: customer
Joshua Sabado
Support rep, Joshua Sabado, was so helpful and very knowledgeable. He answered all my questions and helped me all the steps. I think Fetch has very good coverage and I loved that I added wellness plan for our new pup.
Insurer: Fetch
By: Sunmi Choi
Timely claims review and payment
Timely claims review and payment. Monthly premiums seem in line with other insurance companies
Insurer: Spot
By: Penny Thurman