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Pet parents across the U.S. and Canada have left over 207,775 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Helping keep our puppy safe!
We lost our first puppy to sudden illness and it was heart breaking. It has been very reassuring to have MetLife insurance with our second dog. Our dog Sally was having stomach issues and we took her to get x-rays. MetLife covered a large portion of our costs and it’s very helpful in these tough economic times as a young adult! Knowing we will be covered for our Vet and emergency visits makes us and our puppy feel more protected. Thank you!
Insurer: MetLife
By: Nathan Ryan
Reliable and efficient
Reliable and efficient. Your system and especially your live staff made a stressful time more manageable. I had absolutely no worries and no extra fuss arranging payment for life saving surgery for my Olli.
Insurer: Trupanion
By: Kevin
This is a good thing for peoples like…
This is a good thing for peoples like me, with pets. I will tell everyone about your company.
Insurer: MetLife
By: Betty Sadller
Healthy Paws is an amazing company!
Healthy Paws is an amazing company. Every claim I submit is handled within 2 days, and every explanation (EOB) is clear and accurate. Unfortunately, my pets have had some pretty severe illnesses, and nothing is ever questioned. They are very fair, and I cannot imagine making care decisions without Healthy Paws.
Insurer: Healthy Paws
By: Carol Christ
MetLife Pet Insurance Improper Claim Denial
I was just on the phone with one of their senior agents, Sue Ann. This is the fifth time I am calling on a claim that was originally submitted on 1/30/2026. After five weeks, they denied payment on an entirely legitimate claim totaling $2559.51 related to emergency pet care that was required as a result of a diagnosis of acute hemorrhagic gastroenteritis (HGE), the symptoms of which include extensive blood in the pet's stool. I am awaiting a call from Christi, who I was told would be calling me in 1-5 days. It is my sincere hope that your pets receive better care than this. The reason provided for denial of the claim was a clinical note referencing loose stool. Our dog is now more than 2.5 years old. Are they suggesting that her loose stool has finally caught up to her and that this condition could not have been brought on by perhaps one of a hundred other issues including something as simple as digestion of a stick? I understand that they are in the business of collecting premiums and not paying claims by erecting hurdles that they know a significant percentage of insured parties will not pursue (I'm not that guy), but this is absurd and a flagrant violation of the pact they have between pet owners and the company. Shame on the CEO Brian Jorgensen for fostering this type of culture. They will be hearing from me, consistently.
Insurer: MetLife
By: Seth J. Turok
Didnt refund my full eligible amount…
Didnt refund my full eligible amount tried to use my discounts in ehich they do not pay for. They owed me $50.00 and only gave me $36.00
Insurer: Spot
By: Crystal Burnside
Great per insurance
It was easy to file a claim online. I would get emails every step of the way concerning the claim. When I called to obtain the insurance, the gentleman I spoke to was very friendly and helpful.
Insurer: MetLife
By: Customer Sue Ammon
Made processing a claim difficult, covered 5% of the bill
I'll give them two stars for having a short waiting period before the policy is considered active, but legally they can't enforce a lengthy waiting period in my state anyway. I submitted a claim for one of my dog's bills that came out to $633. It was a nightmare processing the claim and it took over a month for them to send me a check for $36. The point of pet insurance is to make vet bills more affordable. Instead I'm just making pet insurance payments on top of paying the vet bills. I am canceling my policy and would not recommend Embrace to anyone.
Insurer: Embrace
By: Tara Gleason