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First Claim
Had my first claim and it was super easy to do it! I got my reimbursement very quickly.
Insurer: Pets Best
By: Jami Y
The company is paying the claims fast
The company is paying the claims fast
Insurer: Spot
By: Carolina Castro
The request to cancel my policy after…
The request to cancel my policy after my dog passed away was handled quickly and kindl.
Insurer: Embrace
By: Michael
Healthy Paws is wonderful.
Healthy Paws is the best pet insurance provider for my 2 fur babies. Both have had significant health issues (one had 2 torn CCL and one had a spinal stroke that left him paralyzed in his rear legs for several months). We wouldn’t have been able to provide the needed care for both of them without Healthy Paws. For our paralyzed pup, Healthy Paws also covered rehab services. Very quick claims processing and payout process. Cannot say enough positive things about the coverage and service.
All my questions where answered
All my questions where answered. I also got a lot more information on how to handle my little girl. Thank you so much for all the help!
Insurer: Prudent Pet
By: Destinee and Anthony Olivares
Reduced coverage, processing issues, customer service not as good
ASPCA used to be slow in processing claims at times, but the coverage was good and the customer service intelligible and pleasant. Since June 2024, I have had poor service. I have been asked 2 and 3 times for copies of invoices provided with the original 2 claims for medicine refills. I had another claim that decided the problem was an incident and only warranted paying for 1 dose of a medical problem that needs a minimum of 3 spaced doses. If such coverage no longer is in the policy, it certainly wasn't made clear at policy renewal. It had been covered before. This presumably is the work of PTZ Insurance Agency hired by ASPCA to replace their previous service. When cost cutting becomes finding ways to not reimburse, it no longer is coverage. Also, customer service is less capable and have thick accents so hard to understand. They give advice that contradicts emails from the claims service. I have used ASPC for a few years for various pets. But this more recent experience leaves me concerned and very dissatisfied!
Insurer: ASPCA
By: Maisie mom
Pumpkin Welcomed By My Local Veterinarians
I looked at several other Top recommended pet insurance companies but found Pumpkin recommended by my local veterinarians. Pumpkin was also the easiest to register with, and had the best rates, coverage, rebates, and covered services.
Insurer: Pumpkin
By: Pete Snowshoe
Great service and quick claim payments
I just purchased Lemonade for my two standard poodle puppies. This was done at the recommendation of my "emergency" vet, Dr. Abolnik @ MY PETS VETERINARY URGENT CARE & WELLNESS clinic in Kirkland, Washington, who said Lemonade is a great insurance company...and Yep, he was right!
You send way too many emails when…
You send way too many emails when someone just looks up cost. Border line harnessing. Keep getting emails to upload documents that have already been uploaded. Asking for medical records for a puppy born on may 5th but you keep asking for vet records from January.
Insurer: Spot
By: Melanie Godard