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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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1 Very Good Employee To Save The Day…Company Itself Needs More Like Her
I gave 3 stars, because at first, the experience was a bit rocky and rough. I was under the impression that all the medical records had be looked at prior by Embrace, but that wasn’t the case. They took over a month to reimburse me, but I finally got an adjuster who was ready to do her job the right way and keep me as a customer with Embrace as I was ready to leave and file a lawsuit against Embrace. In the end, Sabrina did a great job. She reviewed the medical records of my dog Stormy who the claim was entered in for, and got me my claim reimbursed to me in a very responsible amount of time from when she took on the case for me. Then after that, she offered to do a medical review for my other dog Dakota to prevent this issue from occurring again in the future. I will be honest, Sabrina is the reason I give a 3 star review, because if it wasn’t for her, it would be a 1 star review. Embrace should consider offering Sabrina a manager or supervisor position, because she would be an excellent leader within your company. I am very thankful to her and for all the help in making what was an extremely stressful situation into a much simpler process. Thank you Sabrina for all your work into making this go over much smoother.
Insurer: Embrace
By: William Dymond
Claims are easy to file
Claims are easy to file, quick response and manypets pays as they claim
Insurer: ManyPets
By: Susan
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Never any issues with super long wait times, and they give you the information you ask for quickly, no time wasted
Insurer: Sonnet
By: Dee
Great Service
My experience today was great with Fetch, as always. They have been taking care of my fur babies for 7 years approximately. Ananda and Kelsey provided extremely efficient, friendly, knowledgeable and patient service, as I had many questions and changes to make. Highly recommend this company and thanks lafies for all your help today. It was fabulous talking with you. Great job 👏
Insurer: Fetch Canada
By: Nikki Terry
I wish health insurance for humans worked this way!
Easy to file claims. Swift, clear response -- fair and intelligible, given terms of the policy. (I don't feel Spot is looking for reasons NOT to reimburse -- they're simply reimbursing what they said they would, at the rate specified.) Also easy to reach representatives by phone. I wish health insurance for humans worked this way!
Insurer: Spot
By: Jenny (Manhattan)
Easy-to-follow steps to submit the…
Easy-to-follow steps to submit the claim.
Insurer: Embrace
By: Dennis W
Good experience. Some mobile difficulties.
I'm only giving four stars because the browser on my phone wouldn't work right when submitting claims. I did end up getting it submitted and I was very happy with the reimbursement process.
Insurer: Spot
By: Julie May
I recommend Spot Pet Insurance
I recommend Spot Pet Insurance. i’ve filed several claims in the past three years and all have been handled expeditiously. Recently, our beloved cat Oak l developed acute kidney problems and required 24/7 emergency care and monitoring prior to renal failure and passionate euthanasia. Spot Pet Insurance managed our claim with grace and dignity.
Insurer: Spot
By: James Taylor
Great experience!
Mate was so helpful and was able to get my auto insurance done over the phone and exceeded my expectations! Great services!
Insurer: Sonnet
By: ladyI J