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Very Disappointed
I’ve had pets best on and off for a few years. It used to be amazing. They were quick to review claims and had solid coverage. Things were clearly explained when denied. This time has been horrible. It has taken over a month for claims to be reviewed. They denied claims due to lack of information when the information sent was exactly what they requested from the vet, and the vet cannot get ahold of them to discuss information. Being on hold to talk to somebody takes far too long. When I finally got ahold of somebody, they apologized because they found that they had all the information they needed, and the claim had to be resubmitted with the same information because they did not read their own notes. Claims were denied for dental work for previous diagnosis before coverage started which would not be possible because the teeth were examined and removed on the same day. No previous diagnosis. Very disappointed
Insurer: Pets Best
By: Sydnie McClendon
I just received authorization for $ to…
I just received authorization for $ to be released for my claim for 6/28/24 services.
Insurer: Pets Best
By: Michelle
pet smart insurance is a great company
pet smart insurance is a great company. they processed my claims in less than four days
Insurer: Spot
By: randall vines
Embrace Pet Insurance quickly processed…
Embrace Pet Insurance quickly processed my first claim. They also reached out to my vet clinic for records of all of my cats which makes it easier for me when dealing with my vet, as well as making it easier for me when Embrace has my pets records.
Insurer: Embrace
By: Robert Heiking
DO NOT WASTE YOUR MONEY, SCAM!
As I write this review, I am still on hold. My representative on their 32nd attempt to reach a supervisor with no end in sight. Essentially, I have two cats, both were recommended dentals. One was approved, the other denied. Their reason being that one cat has "Pre-exiting conditions" My medical records clearly state (from the shelter a month before I even adopted the cat) that there were some signs of gum issues, but dental was NOT needed. Upon adoption, we took him to our vet, who also said, dental was NOT needed, but prescribed dental food to help clean the cats' teeth. Three years later, the vet finally recommended that he get a dental. So, I submit an estimate and get denied because its "pre-existing" How its pre-existing when it clearly states he does not need a dental is beyond me. I then was told I can submit an appeal via email, I requested to just be transferred to someone who processed the appeals so I can speak with them as my pet needs surgery ASAP not in 7-10 business days when they answer an email. I was told that there is no phone number. So, I requested a manager or supervisor. This began what is now 1.5-hour phone call, where they have "called their supervisor" 34 times with no response. I have been offered a call back 10-12 times and denied them all. I am doubtful that there even is a supervisor and that they are just trying to see how long I will wait. Clearly their customers are not that important to them, neither are the pets they insure. I'd like to add, this comes after denying other claims that I was told could be covered and were not. But this is the most expensive, and by far the worst customer service experience I have ever had. This company is a scam, save your money and give it to someone who actually cares. Do yourself a favor and just put the $40 a month into a savings account for when your pet really needs it.
Insurer: Spot
By: Paul Smith Jr
The claim process was so easy.
The claim process was so easy. It only took 5 business to complete my open claim.
Insurer: Spot
By: YOLIYVETTE MARTINEZ
Stephanie definitely helped alot
Stephanie definitely helped alot. They didn’t try to sell me on the highest package and was truly caring and my pets needs. She answered any question I had for her. Definitely a good customer service and great company.
Insurer: Prudent Pet
By: Rebekah Taylor
So Grateful for Embrace Pet Insurance
So Grateful for Embrace Pet Insurance. Our Eldest dog has had knee replacement on both hind knees and is now going through heart failure. Submitting claims is so easy online. And while I would do anything for my fur babies, knowing I would be reimbursed by almost 80%, I honestly didn't worry about cost. Embrace gave me peace of mind!! Having them insure our pets was the best decision we ever made!!
Insurer: Embrace
By: Lisa