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No communication
Filed 2 wellness claims several days greater than 2 weeks...no communication from them. Chat line not working. It took me 30 mins on line to find a telephone no. Apparently they are redoing their computer system and there are unexpected delays which is understandable but lack of communication is not.
Insurer: Fetch
By: Kay Pacheco
Very straightforward interface
Very straightforward interface. Submitting claims was very easy. Claims processed quickly. Overall very easy process.
Insurer: Spot
By: Daniel O'Shea
Had a emergency with my Labrador…
Had a emergency with my Labrador Retriever ingested some type of drug while on a walk at a nearby park. It was an expensive night in an emergency pet hospital they kept until the next day. Glad I had insurance to help with the cost.
Insurer: Embrace
By: Murl Eley
My claim for August was completed, but not July…
My claim for August was completed within a matter of days. My claim from early July hasn’t even been started. Both were puppy wellness visits (vaccinations, etc) so not sure why there is a delay on the one from July.
Insurer: Pets Best
By: Holly Johnson
Very easy to sign up
Very easy to sign up, very clear explanation of our payment options relative to deductible ranges.
Insurer: Trupanion
By: customer
Very slow in paying claims when they…
Very slow in paying claims when they are large claim amounts! Fast paying for chronic medication claims.
Insurer: Pets Best
By: Melissa Italiani
Great experience with Embrace!
Embrace has always covered the medical expenses that have occurred. My dog was always healthy but since becoming 14 years old, she has recently had some issues. My claims have been taken care of quickly and Chloe's health has improved. She is amazingly active for a dog of her age. I am thankful that I have been able to cover her medical expenses and also the Wellness Plan has helped me to be able to get her shots and checkups on time. She is a happy little dog. Thank you Embrace for the great service you provide.
Insurer: Embrace
By: Jane Visser
You fxcking suck as a company
You fxcking suck as a company. Ended up paying over $2200 out of pocket for my cat because they claimed it was a preexisting condition even though we didn’t know about it until shortly after she was adopted. Customer service is no help. Do not recommend using this company at all.
Insurer: Embrace
By: Kevin Hill
Life Saving Surgery
Our dog had emergency life saving surgery June 23rd. He spent 3 days post op in the hospital. It was reassuring to know I could go where I was already established at the emergency veterinary hospital. Filing the claim was easy on line. The one complaint I have is how long it took to process the claim. However they were thorough and paid according to the plan and the EOB was easy to read.
Insurer: Pets Best
By: Donna Capper
It sucks - You’ll pull your hair out, trying to contact them
It sucks - I think this company is a scam. They have no consistent way to login online or on the phone total crap
Insurer: Figo
By: Michael Geisler