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No customer services/ Historical Medical records provided but being denied without reasons.
No customer services. We dont need 24/7 bot chat. the time review takes TOO LONG. Instead of SOAP, i provided the medical history since 2021 and it's still not accepted.
Insurer: Fetch
By: Han N Nguyen
The quick and easy way of making a…
The quick and easy way of making a claim on line
Insurer: Embrace
By: Byron
Very happy that I got the majority of…
Very happy that I got the majority of my claims reimbursed. If I didn't have Fetch I would be out a lot of money which I did not plan to spend.
Insurer: Fetch
By: customer
Not the message I wanted......
The way Amy handled the situation with me. I called to cancel my membership because I was disappointed in the coverage of the Wellness Program. Claims for our two golden doodle puppies maximized the $650 each during the 4 month membership. Amy reminded me of the disclaimer I agreed to when signing up in April. It was not what I wanted to hear but she was extremely professional and understanding. She offered me an option to reduce the premium while I continue the commitment to fund the Wellness Program through the remaining 8 months.
Insurer: Embrace
By: Alan Duryea
Easiest claim process ever
Easiest claim process ever. Well worth the investment if your fur baby becomes ill.
Insurer: Embrace
By: Carolyn Gavares
Poor Service
They obviously have issues with paying claims. Delays, delays, delays and then say they get no response from Vet.
Insurer: Pets Best
By: Lou
Customer service
I have found it difficult to get claims processed for multiple reasons. In 2 years time they have paid one claim. Today's customer service representative belittled my veterinarian which upset me. Then she hung up on me. So, on top of a sick pet this was what I had to deal with.
Insurer: Pets Best
By: Lisa
So far it is not level of service I've expected:(
Were at the vet .08.18.24.They did some lab work and prescribed antibiotics for my puppy. I already paid (two payments)twice to this insurance company, we always visited the same clinic ( for vaccinations and everything), which is listed on the Trupanion website one of the clinics they work with. I paid myself all vet bill yesterday (08.18.24), because Trupanion didn't processed the claim, moreover they sent the request to my email to ask about my puppy's medical history. I've sent them an email and contacted the customer support they told me they need more info. I told them we visited ONLY one clinic, but still, my request is not processed. The customer support told me to wait a few days, which is not they advertise on their website and other sources. Not quick at all instead of helping me with paying to the vet fo now I paid to the vet by myself and to these guys. Should I be happy with this level of service ? So far I am very very disappointed 😞
1st visit isn’t covered…
We just got a pup and couldn’t even get our first visit covered. What’s the point of insurance if they won’t even cover the claim… Our pup started throwing up and had bad diarrhea and they didn’t cover it saying it was a pre existing condition…????
Insurer: Trupanion
By: Trey&Emily Gainey
I thought health visits and vaccines…
I thought health visits and vaccines are covered but seems not
Insurer: Spot
By: Ehsan