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Highly Recommend Spot Pet Insurance
Spot Pet Insurance makes filing claims easy and their claim responses are quick and timely.
Insurer: Spot
By: Venessa Meyers
Excellent Customer Service and…
Excellent Customer Service and excellent explanation of my benefits, highly recommend fetch to others…
Insurer: Fetch
By: Adam Intorre
When our dog swallowed a nail
When our dog swallowed a nail, I was so glad we had the insurance.
Insurer: Embrace
By: Gregory Pittas
Poor customer experience
My policy was missing an endorsement that would have allowed me to get reimbursed for getting blood and lab work done. So when I went to file a claim it was denied and I was advised I needed to add this endorsement for it to be covered. This endorsement doubled the monthly cost of my policy, which made me a little sour on maintaining Embrace as my insurance carrier. However, the reason for the 1 star review is for a recent phone call I had. Due to the price increase I shopped around and I decided to cancel my policy, and the cancelation experience was quite poor. After a 15 minute que time calling in (since you have to call in to cancel) the CSR was very clearly uninterested to assist me answering the phone. Then when I advised I was switching policies the tone shifted dramatically and they asked "Please tell me it is not Lemonade?!?" in frustration. I stated it was indeed Lemonade. They then aggressively advised "Don't do Lemonade they suck! Their coverages are worse than ours! Switching to them is just throwing money away!" I responded with I appreciate the concern but I have already started the policy, I just want to cancel this one. They then quickly processed my cancelation advised me of my refund and hung up on me. I understand the attempt to save my business, but this just wasn't the way to do it. Simply bashing the company I'm switching too and not inquiring as to why I wanted to switch and creating value for me to stay at Embrace, just immediately put a bad taste in my mouth. The CSR's attempt, though directed at Lemonade, felt more like they were attacking and questioning my due diligence, which of course all but cemented my decision to leave. I see Embrace has many high rated reviews on here, but I hope that if they want to maintain that reputation they continue to develop their phone CSR's and maybe someone else doesn't share in my experience.
Insurer: Embrace
By: Alistair Hoover
Definitely a great pet insurance
Our experience with embrace pet insurance has been nothing but positive! Customer service is great fast and efficient, turn around time for reimbursement is quite quick and the entire plan just makes life so much easier when you have pets.
Insurer: Embrace
By: Julie
GRATITUDE
I love having SPOT INSURANCE for my cat. I never worry if it's gonna be a hassle to be reimbursed. NEVER
Insurer: Spot
By: Laura Spatig
We only recently signed up
We only recently signed up, but it was an easy process, and the agent was very helpful and explained things very well.
Insurer: Prudent Pet
By: Vicki Grieshaber
Easy claim
It was easy to make a claim a ND I was paid in a timely manor
Insurer: Fetch
By: Barbara S
Easy Claim Process. Prompt Reimbursement
I filed a claim with Spot through the app. I never needed to pick up the phone or check back. Within two days it was handled and paid. Thankfully I have the Platinum Preventive, Accident and Illness policy. Spot paid 80% of the vet’s bill and deposited it directly into my checking account promptly and with zero hassle.
Insurer: Spot
By: Jeffrey Lowy
Was there for me and my Bella when…
Was there for me and my Bella when needed. No red tape. No games. Highly recommend to anyone who has pets.
Insurer: Spot
By: GLIDEN R RIVERA