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Fetch Pet Insurance growth opportunity
I have been a Fetch Pet Insurance client since 2020 (they were Pet Plan then). It is just recently when I obtained my 2nd fur baby that I actually started interacting with Fetch and have been very unhappy with their service. My experience with Fetch has been the following; 1. They do not offer multi-pet discount or a family plan. 2. Year over year increases in policy cost is very high. In 4 years my premium has doubled. 3. I have a claim submitted for over 2 weeks and no communication except, my claim is still under review. 4. They expect the pet owner to know that "soap notes" from the Vet is required for each claim. It is our responsibility to know we have to ask for these notes. No where do they state this in their website or claims portal or when you call to ask questions on how to submit a claim. 5. When I call the vet to ask for the medical notes, they Vet advises, the insurance company typically contacts them and asks for this information to be sent. 6. Fetch representative advised me they find it is a more efficient process for the pet owner to request this information and send it to them. Who is this more efficient for, the pet insurance company? Definitely not for the pet owner who submits a claim, waits over two weeks, calls for an update, is advised they require medical (soap) notes and once submitted will be reviewed and "expeditated". Bottom line communication and transparency is the key to good professional customer service and communication. Fetch does seem to be trying to provide a good experience, however they have a lot more work to do and to stop treating their clients time as it is expendable.
Insurer: Fetch
By: Carolyn
Quick processing and payment of claims
Quick processing and payment of claims. I so wish the reimbursement rate was greater, but at least it is better than nothing. Overall very pleased
Insurer: Spot
By: Gregory Helton
Outstanding review of professional…
Outstanding review of professional services by certified doctors to provide the services needed for injured pets. Claims processed in a timely manner. Great communication with clients.
Insurer: Pets Best
By: Victoria Karol
Great customer service
We've had Embrace for at least 4 years and until recently are 6year old Pit passed away. They were very helpful to get claims quickly processed and due to our time of grief, we forgot to cancel the insurance and they refunded the months we were charged before her death. We appreciate the care and understanding
Insurer: Embrace
By: Pit Mom
I submitted a claim over a eeek a d a…
I submitted a claim over a eeek a d a half ago and every time I turn around you all want more info ! I have a puppy with zero issues and no real medical history yet you all want one ! Sorry I choose you guys
Insurer: Spot
By: Linda Ebersberger
Great turnover on claims
Great turnover on claims. Nice representatives.
Insurer: ManyPets
By: Michelle Brown
Support from Many Pets
Support from Many Pets My 1yr old Yorkshire Terrier puppy gor a virus and was very sick! Many Pets was very professional and helpful processing my claims hassle-free! I'm very pleased with how the Vet and I was helped to get my puppy through this time! Thank you, Many Pets
Insurer: ManyPets
By: N. Bradford
Good Experience and Decision
We are new to EMBRACE through USAA. The experience has been positive and the coverage for the cost is affordable. They are easy to contact and answer all questions. Folks I have spoken with have been knowledge and friendly. They tell you the facts so you can make the decision necessary. Highly recommend.
Insurer: Embrace
By: mary rizza
It was a very easy submission process…
It was a very easy submission process for paperwork, and the response time was so quick. What a supportive company!
Insurer: ManyPets
By: Jane Tran
Best pet insurance
Many pets has always been prompt in their contacts with me. Always upfront with costs and deductibles. And always pleasant to speak with a representative
Insurer: ManyPets
By: Tyler