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Very disappointing
Very disappointing. My pet had never been diagnosed with Periodontal Disease, rather I had taken initiative to have routine dental cleanings (every 6 months) and since he's prior had extractions they decided this was a pre-existing condition and would not cover any of his routine care that keeps him healthy. Felt like they are looking for reasons to not cover. I opted for the wellness benefit and the limit you reach the visit right away despite the care just being routine in nature. This company does not seem to want to pay for any routine care in my experience, so if you are comfortable with only catastrophic care your experience may be better than mine.
Insurer: Pets Best
By: Joy
Could not find a diagnosis for…
Could not find a diagnosis for emergency care. This was an emergency visit. Your suggested areas did not adequately cover visit.
Insurer: Embrace
By: Robert Lathrop
Great customer service team
Our dog Zoey had a torn CCL and needed surgery and she has been healthy before so we didn't have much medical records of Zoey, this was a source of confusion when we submitted our claims, the claims were initially denied and we had to made a few calls to Spot's support team, but every time we called there wasn't much wait and the support staff were all very patient and professional, especially Gloria, who called our vet clinic right away and got the confirmation needed while we are on hold. We never had this kind of responsiveness on any customer services calls. Our dog is still young and it give us great peace of mind knowing we have Spot insurence, highly recommended.
Insurer: Spot
By: Zoey Fan
Good prices, easy claims, no raise with claims
Good prices, didn't raise after many thousands of hospital vet bills. I pay an extra 30 per cat for coverage on wellness and preventative care, everything is covered nicely and done through a very easy process. Easy to place claims and the app's interface is nearly the same as the website, just mobile-friendly. It is really nice already knowing where to go. I have been with Manypets 2 years this month, its been a good experience, even in emergencies.
Insurer: ManyPets
By: Tara
Pets Best is best
Pets Best was awesome, Affordable and super easy to submit a claim! And anything not covered was easily explained. Sometimes you would have to wait for a claim to be processed but that’s my only complaint. When our dog passed they sent a sweet card and we’re very kind and helpful with cancelling. When we are ready for another dog, we will definitely be using them!
Insurer: Pets Best
By: Jocelyn Husava
Easy, helpful and friendly to work with!
Easy, painless and quick claim process. Within 3 days of submitting my claim it was approved and within 2 days following that, I had payment! When I have had the need to phone in, the reps are always pleasant and helpful. Anyone sitting on the fence, ManyPets is the company you want to work with!
Insurer: ManyPets
By: Ken G
Ease of use and response time
Ease of use and response time
Insurer: ManyPets
By: Charles P
BEWARE- Terrible customer service- no accountability for their actions
I have used Trupanion for 5 years since my dog was a puppy and have only had one small claim. Overall they answer the phone quickly when I call. This year I switched my policy and it resulted in an "error" in their system in which they continued to bill me incorrectly for 4 months. In that 4 months they also started charging me $20 more a month which is not the rate I was quoted by the rep over the phone. Even after I questioned this with customer service they told me "not to worry about it" and it would go back to the other rate. Finally after 5 months when this got escalated to a manager they told me that this was my new rate and there was nothing they could do to honor the rate I was actually promised. Beware of working with a company that takes 5 months to resolve and internal IT ticket.... not worth the money and will be switching asap.
Insurer: Trupanion
By: Mallory
Joshua was amazing at delivering…
Joshua was amazing at delivering information on which insurance was best for my pet and how I can maximize those benefits.
Insurer: Fetch
By: Aumarie M.
Claims handled in timely fashion
Claims handled timely
Insurer: ManyPets
By: Toni Gordon