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Great coverage but too slow
It's takes WAY too long to get a claim approved and then get reimbursed. Otherwise the coverage is great and they always cover exactly what they say they will.
Insurer: Pets Best
By: Brian W.
No brainer
Our puppy suddenly lost feeling in his hind legs. We were able to take him to the vet without worrying too much about medical costs as he was insured. After scans and neurological consultations we were able to get our boy the help he needed. Without insurance it wasn’t something we would’ve been able to afford out of pocket. He has more work to be done in the future but so far in one month insurance has paid out thousands. For additional peace of mind they also offer the chance to approve medical expenses in advance for more costly procedures scheduled ahead of time.
Insurer: Pets Plus Us
By: Angela
Nothing but a hassle since joining
This is by far the worst pet insurance compagny. They increased our premium 2x in the spam of the same year even though they say their premium will never go up base on dog bread and size. We went from paying $123 last year to $149 and now $157 with a 20% dicount this year. They find every excuses in the book not to pay even when it is an emergency. CAA should not be recommended this company at all.
Insurer: Pets Plus Us
By: Kat
Good Job
Excellent customer service and availability. Expedient claim processing!
Insurer: Pets Plus Us
By: Anthony
Rudyboo
We have had TruPanion since 2013, the year my boys were born. I can’t say enough about their customer service, compassion and all over knowledge. We’ve used it maybe 4 or 5 times over that last eleven years but we’re always so grateful we had it. Has saved us literally thousands of dollars. Really worth trying to fit it into your budget, as I have as a senior on Social Security, but my boys are worth every penny. Thank you, TruPanion, from Rudy and Bandit, too!
I have been paying monthly for 9 yrs…
I have been paying monthly for 9 yrs and i have submitted 4 claims. Submitted 2 just this month. Both claims were a week apart. First claim they took out my annual 100 deductible. Second one they also took out a 100 deductible. Worst customer service ever.
Insurer: ASPCA
By: Michelle Aviles
easy claim，fast deposit
easy claim processing，fast deposit，fast result
Insurer: Spot
By: nicole fan
Rant to ManyPets!
UPDATED REVIEW: ManyPets US is no longer in operation and cancelled my policy and moved it to some company I’ve never heard of. I cancelled them and bought a policy with MetLife Pet Insurance.
Insurer: ManyPets
By: Jordan
A Disappointing and Frustrating Experience
I am extremely disappointed with the service I received from Trupanion Pet Insurance. My recent experience with them has been nothing short of frustrating, and I feel compelled to share my story to warn other pet owners who might be considering their services. Background: I enrolled my Norwegian Elkhound puppy, Jarl, in Trupanion on July 5, 2024, expecting that their coverage would provide peace of mind in case of any health issues. However, my experience has been far from reassuring. On August 1, 2024, Jarl experienced an episode of diarrhea. We took him to the vet on August 1, 2024, and then proceeded with his scheduled vaccinations on August 8, 2024, and August 16, 2024. After these vaccinations, Jarl had another bout of diarrhea on August 18, 2024, which we reported to Trupanion. Claim Rejection: Trupanion rejected our claim, citing that Jarl's diarrhea was a "pre-existing condition" based on notes from Plessis Veterinary Hospital. They conveniently connected the August 1st episode of diarrhea to the incident on August 18th, despite Jarl being perfectly healthy during his veterinary checkups on August 8th and 16th. These critical details, which clearly demonstrate that the diarrhea was not an ongoing issue but rather a response to the vaccinations, were completely ignored. Customer Service: Throughout this process, Trupanion's customer service has been abysmal. Despite providing all necessary documentation and repeatedly explaining the situation, their team failed to conduct a thorough review of Jarl's medical history. They refused to consider the full context and instead focused only on the details that suited their narrative to deny the claim. This kind of selective review is unprofessional and unacceptable. When I pointed out their oversight, I was met with standard responses insisting that I file an appeal, placing the burden of proof on me and my veterinarian. It's disappointing that a company that markets itself as caring and efficient would push their customers into a lengthy and stressful appeals process, simply because they couldn't be bothered to review the records correctly in the first place. Conclusion: I chose Trupanion for their promise of quick and hassle-free claims processing, but this experience has been anything but that. Not only have I spent hours in back-and-forth communication, but I've also been forced to navigate their bureaucratic system just to get what should have been a straightforward claim processed. If you are considering pet insurance, I strongly advise you to look elsewhere. Trupanion has proven to be unprofessional, inefficient, and more concerned with finding reasons to deny claims than actually supporting the health and well-being of pets. Save yourself the time, money, and frustration—choose a company that actually stands by their promises.
Insurer: Trupanion Canada
By: Elena Brodetskaya
I really wanted to like this insurance but....
The customer service is always pleasant and want to be helpful. However I've had this plan since January and every claim I've submitted is still pending . We are new clients and they needed our dogs history which is understandable. We provided all the info they needed and yet all claims are still on hold . I've called well over a dozen times and been told they are moving it on to adjusters , however nothing changes. And no one ever calls me back when they say I'll get a call from a decision maker next day since they are never avail when i call.I have 2 dogs on plan and have always had my dogs on some sort of insurance over the many decades of being a dog owner . This is the 1st time I've ever experienced such a long delay. I'm ready to drop my plan however I don't want to do so until my claims are processed. I pay my premium on time every month ,perhaps I should put my payments on HOLD,I'm sure I'll be dropped immediately.
Insurer: Embrace
By: Renee Dias