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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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excellent insurance
Spot insurance is an excellent pet insurance for my dear one - Ian. It is easy and straightforward to get a quote, the claim processing is friendly, and the instructions are very clear and easy to follow. The payments of claims are accurate and fast. Thanks for Spot insurance, you help me to save my dear one's life.
Insurer: Spot
By: Mimi Lin
Frustrated but thankful for Kyann
To be honest I’ve been quite frustrated dealing with Fetch over a recent claim, and previously when trying to change my policy. I’ve found it very hard to get information and the back and fourth over email has been confusing to say the least. I called planning to cancel my dog’s policy and was lucky enough to get Kyann LeViner on the phone. I did not tell her I was cancelling but asked about adjusting my policy, and she was so thorough and helpful that I ended up remaining a customer. She deserves 5 stars.
Insurer: Fetch
By: Jodi Cachia
Huge fan of Embrace Pet Insurance
Huge fan of Embrace Pet Insurance. My dog came down with an autoimmune disorder and was hospitalized for three days. I submitted all of my claims from my phone and was reimbursed in just a few days with no questions asked. Great company and great customer service.
Insurer: Embrace
By: Brendan Buller
Worst Pet Insurance
I encountered significant challenges with this company's reimbursement and claims processing procedures. Existing customers might find it prudent to explore alternative service providers due to these complexities that could potentially impact both time and financial resources.
Insurer: Fetch Canada
By: Glen R
Insurance policy changed
After receiving an email about my policy being changed, and my monthly payments increasing by a significant amount, I was pretty upset. I contacted Sonnet immediately and spoke to Tamana via chat. She was very kind, helpful and understood my frustration. She explained what happened and offered different options to help lower my monthly payments. With these changes I was able to lower my rate back down to a significantly lower amount, closer to my original quote. I was pleasantly surprised with how quickly and effectively my concerns were dealt with. I think Sonnet would benefit from letting their customers know ahead of time of possible changes instead of sending an email after-the-fact, but overall I am happy with the outcome.
Insurer: Sonnet
By: Paige Frazer
Great Pet Insurance
Picked up Healthy Paws right after we got our dog. The website is easy, information is very clear, the coverage is accurate, and reimbursements are quick. Never bothered to shop around, because the service is legitimately very good.
Insurer: Healthy Paws
By: Takuya Ted Shimizu
Fast service and affordable rates.
Fast service and affordable rates.
Insurer: Sonnet
By: Fraer
This company is a scam
This company is a scam. I have had them since my dog was BORN and they still claim he had preexisting conditions in order to avoid a payout
Insurer: AKC
By: Ryan Martin
We missed the discount when enrolling…
We missed the discount when enrolling by 2 days. We were very busy with the holidays and couldn't sign up within 24 hours and as a result we weren't given the discount. Edited: You are correct that was the offer, however that doesn't change the fact of how much money we lost because we were a day or two off. An offer to refund that money and give me the offer would have been more appreciated than your explanation and would have changed my opinion of your company. Instead, it solidified my thinking that I would never recommend this company and tell others to look elsewhere.
Insurer: Trupanion
By: customer
I’m thinking bout canceling my pet…
I’m thinking bout canceling my pet insurance. It been difficult to get a claim. Had to run my baby to the vet to get a run around. She’s only 4 months has had 3 visit which are all on file and I have the information needed. I had to call multiple times. If the claims can’t get processed by next week I’m switching to spot. Also the rep for fetch completely emailed the wrong vet! Claim was approved after submitting the information multiple times and only was approved after the vet had to email what I already submitted. Also the most recent claim got approved 12/29 visit before the visit that happened at the being of the month which just approved a few days ago.
Insurer: Fetch
By: Brandon White