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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
Easy to submit and everything was…
Easy to submit and everything was generally easy and extremely quick
Insurer: Spot
By: Mya Hatmal
Easy to work with app and claim…
Easy to work with app and claim process. Great communication and quick turnaround on claims!
Insurer: Embrace
By: Adriana
Failure at Customer Service
Fetch Pet has consistently been difficult to deal with. They are first to reject legitimate claim and the claimant always has to contact them back. It seems the corporate policy is to reject first. Having had experience with several insurers over many years, this is the most difficult company I have dealt with. Recently my claim submission was a few days late due to my personal medical condition, therefore it was rejected. There is an ability to have the claim reviewed again and in this case I asked that a supervisor contact me. I received a reply that they would contact me within 24-48 hours. Here it is 5 days later and still no call back.
Insurer: Fetch Canada
By: NK
Failure at Customer Service
Fetch Pet has consistently been difficult to deal with. They are first to reject legitimate claim and the claimant always has to contact them back. It seems the corporate policy is to reject first. Having had experience with several insurers over many years, this is the most difficult company I have dealt with. Recently my claim submission was a few days late due to my personal medical condition, therefore it was rejected. There is an ability to have the claim reviewed again and in this case I asked that a supervisor contact me. I received a reply that they would contact me within 24-48 hours. Here it is 5 days later and still no call back.
Insurer: Fetch Canada
By: NK