221,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Now taking 8 weeks for claims
I have 2 dogs insured and have been a customer with them for going on 4 years. I’ve had a good experience with claims being processed and reimbursed until this last year. They have been taking an extremely long time to review claims. I always submit claims right when I leave the vet and include the itemized receipt and office notes from the visit. I submitted a claim on 10/09 and didn’t get any response until 10/31 that they needed the full medical history. Well if you go through all the claims you have his full medical history. I re send his notes and still nothing. Now after a phone and waiting almost 4 weeks I’m being told it’s going to take an additional 4 weeks to process the claim. I’m now out almost $500 for 8 weeks! What kind of response time is that. You waited until the end of your 4 week processing time to ask for additional information so you can take even longer to make your decision and delay my money back. Yet you can keep raising my monthly rate for coverage. Take you raising rate and get either more competent employees or develop a new process for your claims. It’s getting ridiculous.
Insurer: ASPCA
By: Ashley Palinkas
PEST BEST
i have Pets Best since 8 weeks old, i have compared many insurance companies like all insurance they will not cover preexisting condition. They are good price and they included pay of office visit and rechecks which is great for sickness or illness and they have only a year deductible not by claim. if you need pet insurance then get when puppy most important dont wait till older. I never did pet insurance before but today there are some many companies out there but you really need to compare and read and watch. I have 90 percent pay back and 200 year ded and i pay 33.00 a month for a mixed breed. when you get into certain breeds they are more expensive also. Pet best have paid all my claims and rechecks and they pay within 2 weeks also. I AM GLAD I HAVE THEM. i dont do wellness plans it not worth it to me
Insurer: Pets Best
By: Kimberly
Coverage Review
I purchased Pet Insurance with the hopes of never having to use it. Every issue has been quite easy to deal with as my vet submits the paperwork and I eventually get a cheque. They do have a direct deposit option which I should fill out to speed up the process. It feels good knowing that the coverage is in place and that my Doodle will be taken care of.
Insurer: Pets Plus Us
By: Marty
Multiple claims, all denied.
See review title.
Insurer: Pets Best
By: John
Filing a claim is very easy and quick
Filing a claim is very easy and quick. A big plus is that the doctor's exam is covered as well as the injury or incident. Thus far, I've been very happy with the insurance. Also, the customer service is great, when needed.
Insurer: Spot
By: Anna Marie Korda Matyas
The customer service agent was friendly…
The customer service agent was friendly and knowledgeable. Answered my inquiry and I did not have to wait on hold for more than 2 minutes. Excellent!
Insurer: Sonnet
By: Gigi
It's very easy to submit a claim.
It was very easy to submit my claim. From what I can see, my claim went through a three step process which was very quick And hassle free. No problems at all i'm waiting for my refund.
Insurer: Spot
By: Portia Fulton
A Savior for My Injured Dog!
I want to express my deep appreciation for Healthy Paws, who came to my rescue when my dog was hit by a car. Healthy Paws was absolutely exceptional. Their compassionate customer service team provided invaluable support during a very distressing time. They processed my claim quickly, ensuring immediate medical care for my dog. Healthy Paws covered most of the medical bills through their "direct pay" service. This meant I was not paying all of it out of pocket and they paid the hospital directly. I highly recommend Healthy Paws to any pet owner. Their care, support, and financial assistance was outstanding and made all the difference in my dog's time of need. Thank you, Healthy Paws, for being a true savior for my beloved dog. Your dedication to pet well-being is remarkable, and we are forever grateful!
Insurer: Healthy Paws
By: Norma
The cost is very affordable
The cost is very affordable. The information is clear and tells you what is covered and what is not. Claim process is simple.
Insurer: ASPCA
By: Jackie Odegard