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Slow to pay
Slow to pay, always a delay for payment asking for additional information.
Insurer: Fetch
By: john
Slow to pay
Slow to pay, always a delay for payment asking for additional information.
Insurer: Fetch
By: john
Slow to pay
Slow to pay, always a delay for payment asking for additional information.
Insurer: Fetch
By: john
Great Service handling claims
I adopted a rescue about 9 months ago. Rosemary is a very happy lab mix but she did come with some anxiety issues and apparently grass and heat bothers her eyes. Aliso Animal Hospital is great with her and Met Life has been efficient about processing my claims. So glad I added Wellness to the policy.
Veronica went way Beyond to help me, thank you!
The first female and then male I spoke to this afternoon didn't help me, yet the third woman- I think her name was Veronica helped me immensely and was so helpful and knowledgeable that I don't need anyone to contact me on a few more questions that I had that Veronica with patience, knowledge, and kindness accomplished. I now know more of why my claim didn't yield as much money back having forgotten that the $250.00 deductible was paid and then a little more reimbursement was issued and also that usually urinalysis in the Wellness savings policy isn't covered. I was going to cancel my insurance but realized how silly that would be and very kind Veronica SO helped me while I was on the phone with her - she does deserve a raise! I am staying with the insurance I have and of course is wise to have for my Beautiful cat I SO Love. Thank you again Veronica and Embrace Pet Insurance! Sincerely, Kristi Brockman.
Insurer: Embrace
By: Kristi Brockman
Excellent coverage of our dogs
As first time users of pet insurance we weren’t sure what to expect when submitting a claim. We couldn’t be happier with the service we received. The app made submissions for both of our dogs veterinary claims easy. Highly recommend.
Insurer: MetLife
By: Paul
Great Service & Communication
So far Spot Pet Ins is extremely good. They have excellent communication and there claim processing is ideal. They paid my claim in a timely manner and directly into my bank account.
Insurer: Spot
By: Richard
Insurance does not apply for first 6 months
We got this insurance to protect our 3 year old lab because the cost was less and seemed like better coverage than what we had. After 5 months of payments at Pet's Best's top level plan, our dog tore her cruciate and couldn't walk. We took her to the local vet and had surgery done to fix her leg. Two months later (8 months total with insurance) we were denied reimbursement on the $8,000 we spent out of pocket because this very specific procedure is not covered until after 6 months. Yes, for 6 months you need to treat your pet like bubble boy (girl) and pray nothing serious happens. Also, as other reviewers have noted, the processing takes so long that we have now paid for 8 months of insurance that refuses to pay for anything because now it is all considered pre-existing. So the initial exam, procedure, and followups totaling around $10,000 are all out of pocket and not 1 cent has been reimbursed. Either make the deductible higher until 6 months or lock people in for extended terms if medical bills are high so the company can get their money back. They lost be as a customer for the life of my pet and I was dedicated to my old insurance for 18 years. I wish I never left because although I would have paid half of what it has cost me so far, at least it's something. Now I have all this debt on a 0% APR credit card so I can try to save some money but I know others may not be as fortunate. So don't bother using this company if your pet is old or has a history of anything. If you have a puppy with no history, you may have a chance but they may say your puppy's condition is pre-exieting from when they were in the womb.
Insurer: Pets Best
By: Robert C
Great company and insurance
Embrace has always been fair and paid out claims within a few days. I have been very happy with my experience.
Insurer: Embrace
By: Scott Koons
Very simple submission process!
Long standing client and glad to know that Embrace is there to cover most of my costs to keep Sheba healthy and well! She is doing great at 9.5 years old!
Insurer: Embrace
By: George Selekman