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Pet parents across the U.S. and Canada have left over 208,706 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Superior Customer Service Agent
My agent, Carl, was simply (and seriously) the best customer service agent I have ever had at any company I have interfaced with. He was fast, efficient, knowledgeable, educated me on what I needed to know. In addition, he was friendly, animated ( I didn't feel like I was talking to a robot reading a script) and resolved all my issues/answered all of my questions in our one call. An experience that tells me I've made the right choice with Nationwide!
Insurer: Nationwide
By: F. Chase Hawkins
There when you need it
I never really gave much thought to pet insurance. It's one of those things that doesn't seem necessary until you need it. I rescued seven cats off the street, and they all have become part of the home. Two had health issues, with one passing because of that coupled with age. Both piled up very expensive vet bills. After that, I felt there was nothing to lose with at least giving pet insurance a try. I was able to get a discount on the premium due to a partnership with my workplace. It was easy to set up accounts and choose the type of benefits from the options available that would seem to fit my needs. The reps I have spoken to have been very helpful and professional each time. Submitting claims is a simple process of uploading copies of the invoices and required SOAP notes from vet visits. The insurance company will even contact the vet and request SOAP notes on your behalf if the vet does not provide them at the time of the visit. Reviewing of claims usually only takes a couple of days, and if reimbursement is forthcoming, is quick to be applied.And it turns out that the insurance is already proving to be a worthwhile investment. Another one of the cats became terminally ill, and incurred expensive visits to two different hospitals. The claims were covered under the policy I chose, and the remaining payout funds covered the policy's portion of the expenses completely, which saved me a distress over having to choose care for the cat versus draining the bank account. While pet insurance may be one of those things that is "Don't need it if you got it, Need it if you don't have it," I am thankful that I do have it, and will be happy if I never need it like that again. Metlife Pet Insurance thus far has been great to work with in maintaining peace of mind that I can ensure that the cats will get the care they need, and I won't have to worry about those big surprise expenses when they come.
Insurer: MetLife
By: James B.
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
Insurer: Pumpkin
By: Holly
I was very skeptical on taking pet…
I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.
Insurer: Trupanion
By: Fifi
Quick response and quick reimbursement
Quick response and quick reimbursement
Insurer: Pumpkin
By: christine
Simple application with timely review
We were looking at changing our pet insurance since we had to add another pet. Our previous company had substantially increased our cost, with no changes in coverage or the health of our cat. I submitted the straightforward on-line application, and received a notice in the mail five days later about the policy being approved.
Insurer: Nationwide
By: Cathy
Timely
Timely, great customer service and explanation of benefits. Helpful if needing to make a change in the plan.
Insurer: Pets Best
By: KIM
It was a pleasant and ease process to…
It was a pleasant and ease process to get insurance on my dog.
Insurer: MetLife
By: KEOSHA WILLIAMS
Easy as 1 2 3
I think this was an easy process and quick.
Insurer: MetLife
By: Michelle Johnson