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The claim filing process is one of the…
The claim filing process is one of the easiest I’ve ever dealt with.
Insurer: MetLife
By: KEVIN POTTS
Great experience this time but I wish I could say that was always the case...
My last experience went perfectly and I received the reimbursement in a very timely manner. That has not always been my experience however. Sometimes it takes a lot longer, especially when multiple claims are filed.
Insurer: MetLife
By: Toni Roman
Frustrating Claims Process, Poor App, and Minimal Coverage
The claims process was extremely frustrating. I submitted my claim the day I took my dog to the vet, but ongoing issues with both the app and website made it difficult to log in or confirm submission. I was told this was a common problem and advised to email my claim, which was later said to have never been received. When I finally submitted it, the claim was initially denied because my dog’s name wasn’t listed. Despite my name being clearly on the paperwork. It took three months to process the claim. After the delay, my monthly premium increased, and I was reimbursed only $270 on a $900 bill. Due to the poor technology, long delays, and minimal coverage, I canceled my policy and switched to another company offering the same benefits for half the cost. The only helpful experience I had was with the representative who assisted me in canceling my policy.
Insurer: Pets Best
By: Lissa
The rates are great and I don’t have to…
The rates are great and I don’t have to stress on vet bills. Signing up was very easy and the different plans are easy to find and understand to fit your needs and budget.
Insurer: MetLife
By: Robert Kytonen
Claim processing needs improvement
Claim processing is slow and often claim agents miss documents already provided. Too often, I'd get an email saying I missed a document and had to reply with "No, the document was provided" for the claim to be thoroughly looked at and then it gets processes without me adding anything further. This all could have been avoided and quite annoying to deal with. Beside the claim processing issues, overall MetLife has been amazing to my pets.
Insurer: MetLife
By: Keilyn
Got denied insurance coverage for this…
Got denied insurance coverage for this claim. Was deemed a pre-existing condition when it was not. The doctor even said that it wasn't. Now all the visits to fix my pups stomach problem is not covered
Insurer: MetLife
By: customer
I love Embrace Pet Insurance
I love Embrace Pet Insurance. I've had Illness and Injury insurance for my cat since 2014. Embrace has been helpful and given me all the info I need to get his treatments reimbursed (sometimes I get reimbursement in 2 days!). If you have a pet, get Embrace Pet Insurance, it's worth it!
Insurer: Embrace
By: Tarre Beach