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Thank you for the past 10 years
I purchased Accident and Illness Insurance protection plan for my cat Dazzle back in 2013. As requested by Pets Plus Us, we took Dazzle to a vet and did a thorough examination to ensure there was no pre-existing condition. Fast forward to 2017, Dazzle was diagnosed with Diabetes and suffered a life-threatening condition called ketoacidosis. We had no choice but to send Dazzle to a pet ICU for a couple of nights. Thanks to the protection offered by Pets Plus Us, we were able to obtain all urgent medical assistance Dazzle required, without being overly concerned about the medical bills. Since then, Pets Plus Us had continued to provide reimbursement for routine Diabetes medication and treatments. in May 2023, Dazzle ended his 6 year battle with Diabetes and we submitted the last reimbursement request with Pets Plus Us for cremation expenses. As always, the claim process was smooth and fast. Following the final reimbursement, Pets Plus Us sent us a sympathy letter, cancelled our policy and backdated to Dazzle's day of passing in the most efficient manner. In conclusion, I thank Pets Plus Us for the service and protection they provided for Dazzle for the past 10 years. For the other reviews that indicated issues with the claims, I would suggest you to follow the process and document requirement in the insurance document. For all past 6 years of my claims experience, all claims were processed and reimbursed with 2 calendar weeks. There might be 1-2 incidents where it took 3 weeks. If your wait time is prolonged for the claim reimbursement, maybe check with your vet to see if they sent in all proper documentation as requested.
Answered all my questions quickly
Answered all my questions quickly Sent Policy Immediately 14 day wait for Ortho with Ortho exam in first 30 days. No 6 month wait 6 month old Frenchie
Insurer: Prudent Pet
By: Greg
Happy so far
Happy so far, reasonable payment, auto pay and piece of mind for my active dog. Haven’t needed it yet. Yay!
Insurer: Figo
By: Pam M
I have never had as speedy a turnaround…
I have never had as speedy a turnaround on an insurance claim of any kind. You were swift, accurate, and considerate. How many insurers get to hear that!
Insurer: Pets Best
By: EDWARD LIPSITZ
Great experiences for five years!
I've been a Figo Pet Insurance customer for five years. No matter what issues my fur babies have encountered, be it injury or illness Figo's excellent coverage have provided me the relief of worrying about vet bills. The annual deductible is low. Claims are easy to submit. Payment time for claims is always quick so long as I provide the required documentation. Their customer service has always been great when I had any questions. I know I sound like a commercial, but I really am that pleased with the experiences I have had since choosing Figo when my fur babies were just puppies. Hard to go wrong with this great company!
Insurer: Figo
By: Shannon in Texas
Prompt service as promised.
Manypets promptly did what was promised. Emergency visit on Tuesday, claim approved on Friday.
Insurer: ManyPets
By: Mike
User friendly
The app is very quick, direct and useful when submitting claims. It is also easy to see coverage limits.
Insurer: Figo
By: Tjcjacob
Nicest people
My dogs wellness claim receipt went threw in minutes...I am shocked...called about something else and the were very reassuring...nice company to deal with!
Insurer: Figo
By: Cindy Sanchez
Don't get Figo. They will deny all claims and give you random reasons.
This company basically uses any reason to deny a claim. Every time we make an illness related claim, they will say it was due to something preventable by vaccine so they are not liable to pay. We took our aussie puppy to the vet because she seemed to have a slight cough and throat irritation. The vet said she likely has allergies and asked us to use benadryl to alleviate the symptoms. He also prescribed an anti-biotic because she is a puppy, and out of an abundance of caution, in case there was an upper respiratory infection. No where in the medical record did he mention it was kennel cough. But Figo denied the claim. They made their own diagnosis, ignoring the vet, and said it is kennel cough. They won't pay for Kennel cough because it is preventable by a vaccine. Out vet did not recommend the vaccine at our puppy's age just yet (since she is going through the course of parvo vaccines). Figo claims that we rejected giving her the vaccine which is false. Don't get this insurance, and definitely don't get their wellness package. It pretends to be cheaper than the others but they don't pay for any claim. What a total scam!
Insurer: Figo
By: Rohan
Fetch has been great
Fetch has been really great with handling the claims for my cat Harvey who became really ill with Pancreatitis and has had to also have several visits after a stay at the veterinary hospital. I have had the insurance since 2017 and had never had to file any claims until recently. However, when I did file the claims, they were processed promptly and with no real issues other than wanting records clear back to 2018 (so they had a complete medical history which is reasonable). My rates are going up by almost 39% for the renewal which is find kind of steep even with a higher deductible. On the other hand, my cat is a senior cat and the insurance has paid for itself with vet bills for my cat's recent illness. Word of advice -- make sure that you have your pet examined by the vet for an annual check up each year -- not just when sick or have an injury. If not, it is likely that claims will not be paid if they do not have records of the most recent examination. Seems that some people are confused, surprised, and even angry about this when they sign up and get upset when they will not pay. However, it is outlined in the policy documents (which should be read carefully -- especially related to pre-exisiting conditions). If this is done, they are great about paying your claims with the exception of prescription food/pill pockets, nail trims, wellness exams/vaccinations, etc. This type of insurance is primarily for major illnesses when vet bills can climb from hundreds to thousands of dollars in a matter of days if your pet becomes unexpectedly ill or injured. It really helps to get some money back after a stressful situation and is a relief that you can get the proper care for your pet without having to choose between your finances or the wellbeing/life of the pet that you love. It would be nice if pet insurance would offer paying vets directly after your deductible is met similar to human insurance -- rather than paying it all up front yourself.
Insurer: Fetch
By: KM